Client And Company Benefits Of The Happy Call
How Small Conversations Build Big Customer Relationships When a home services company reaches out to a customer for feedback after a service is provided, this is referred to as a “happy call.” The …
Customer Service
Breaking Down the 4 Most Important Technician Skills
There are four main areas of importance to every service technician and sales technician working in the independent contracting industries of HVAC, plumbing, and electrical. Each of these skill sets …
3 Questions on Customer Service
You may be in the plumbing, electrical, roofing, or air conditioning business, but that is not the core of your business. The core of your business is customer service. You are a customer service …
SCHEDULED SERVICE – a story and a sales lesson
I had a terrible experience with a local company. Hill Country Outdoor Power in Austin, TX. It involved a rider mower, missed promises, and bad customer service. Why We Bought In The First Place: The …
SMARTPHONE ADDICTION IS KILLING SERVICE
Attention is the greatest asset a service technician or sales professional can possess. It is also the best gift to give a client. Sadly, this asset is being drained away by technology. Smartphones …
Using Everyday Life as a Training Tool
It is amazing how small daily situations like these can teach you about what builds rapport and how these skills can relate to customer service in the field.
Focus on Quality in Independent Contracting
If the customer continues to be a loyal client for life, it always relates back to quality. Independent contractors in the industries of HVAC, plumbing, and electrical that offer the highest …
Customer Service is the Key
CONGRATULATIONS to Hess Air Inc. in Alamo, Texas for winning The Monitor’s 2011 Readers Choice Award! I had the pleasure of sitting down with the General Manager, Kimberly Hess from Hess Air Inc., …
