Service Excellence
Business Coaching for Home Services
I’ve met some remarkable business owners over the years. They built strong companies, earned their teams’ respect, and became the kind of leaders others wanted to follow. Most of them had …
An owner sent me his numbers this week. They were good. Gross margin was up. Net profit was real for the first time. The small disciplines he had been grinding away at for months were finally starting …
A lot of CSR training focuses on speed. Get the name, get the address, find the zip code, and get off the phone. That treats the incoming call like a data entry project. But to the person on the other …
You already know who it is. You’ve known for months. Maybe longer. He’s been with you since the early days. Back when the company was smaller, scrappier, and everything felt personal. He …
You did everything right. You hired the service manager. You added the second comfort advisor. You built a winning team. And here you are standing in the bay, telling a tech how you’d have …
Financing was once an option reserved as a last-ditch effort for Home Service Companies. Today, it is a necessity of doing business. Gone are the days of low-cost replacement and repairs. And please …
I coach and consult with quite a few contractors, and I really enjoy working with you guys. Over the past decade, there are three things that really stand out to me about residential service …
A Community Praying for You There is great Power in Prayer, and there is Hope in a Community of believers supporting each other. Contractor Prayer Warrior is a community of contractors …
How do you download the Service Contractor Radio Show to be able to share it with your team?
In both the business world and daily life, words are powerful tools. They shape the way that we think, respond, and interact. HVAC Independent Contractors must understand then that words and body …
The obvious attributes of a successful person are qualities such as strong motivation, a positive attitude, an appreciation for hard work, and the ability to lead. But what about failure? Where does …
Motivational Monday Meeting Booster, 6 Minutes of Inspiration Free, No Commercials.
