Kyle Smith Testimonial

By Todd Liles Kyle Smith Testimonial
What big idea will you and your team take from this training series:

“Communicate better.”


Submitted in class – 12/5/12

Kyle Smith is a technician of an HVAC Company called Systems Aire in Phoenix, AZ. Kyle graciously provided the Service Excellence Training team with a testimonial about his experience at Service Excellence Training’s classroom training event. As every HVAC, plumbing, or electrical technician can vouch, you have to enjoy the trainer and the training event to get the most out of your experience; and that is what HVAC technician, Kyle Smith did at this training series.  He said that Service Excellence Training’s, Terry Barrett, was “awesome”, “great”, and “inspiring.” When HVAC, plumbing, and electrical technicians, managers, and CSRs enjoy their experience with the Service Excellence Training team then we also get excited and inspired to help each independent contractor turn their learning into earning! We hope that every independent contractor can have the same type of positive and inspiring experience that Kyle Smith had and leave the training event saying the same thing Kyle did, “I look forward to doing things with you in the future!”

In the written answers below, Kyle Smith told the Service Excellence Training team about the big idea that he will take from the training series as well as the experience that he liked most about the event.  These thoughtful answers also answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Communicate better.”

What did you like most about the training series:

“Very loud and clear.”

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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