Gary Ward Testimonial

By Todd Liles Gary Ward Testimonial
What big idea will you and your team take from this training series:

“Understanding the problems a high “D” can cause in leadership and make adjustments.”


 Submitted in class – 12/5/12

Gary Ward is an owner of an HVAC Independent Contracting Company called Gary’s Heating & Air in Amarillo, TX.  Gary Ward provided the Service Excellence Training team with a wonderful testimonial about his experience at Service Excellence Training’s classroom training event. Training events are both important for what owners, technicians, CSRs, and dispatchers learn at the event as well as what they can take back with them.  Gary Ward explains his thorough satisfaction with the new training book assembled by the Service Excellence Training team.  Gary said that the book flows well and that he “is convinced that it will make it easy to review.” And as we all know too well, it is important to practice-practice-practice our newly learned skills and what better way than having an easy-to-follow training guide.

Here at Service Excellence Training, we love helping independent contractors in HVAC, plumbing, and electrical turn their learning into earning.   We hope that every independent contractor will leave our training events with the same excitement that Gary Ward had when he said, “I would recommend this to anybody and any company in the Heating and Air or Plumbing Industry.”

Gary Ward also provided the Service Excellence Training team with some thoughtful written answers.  These statements explain the big idea that he and his team will leave this training series with, his favorite aspect about the training, and answers the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Understanding the problems a high “D” can cause in leadership and make adjustments.”

What did you like most about this training series:

“The workbook was great and the pace was good.”

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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