How Abacus Plumbing and Cooling Grows by Changing People

By Todd Liles How Abacus Plumbing and Cooling Grows by Changing People
Alan O'Neill of Abacus Plumbing in the Training Room

Alan O’Neill has an amazing reputation as a business owner.   His company, Abacus Plumbing and Cooling, will do $15 million in 2013.  In 2012, Abacus Plumbing did $12 million, and $9 million in 2011.

Growth is key in any company.  Growth serves as one indication of success.  But for Alan, I believe his success is measured in more than just numbers.

I believe that when you leave this company, you should be better in 3 areas.

First of all, you should leave in a better financial position that when you started.

Second, you should leave a better plumber (and ac tech.)

Third, you should leave a better husband, father, and man.

Alan speaks those words often.  It is an unwritten core value of the company.

I heard him give this mission statement in one of his Thursday meetings.  I was waiting in the back of the room, thinking about the skill evaluation (ride along) to come that day.  Then, he spoke.  Alan made it very clear to me that his company would grow for all the right reasons.

Alan has grown Abacus Plumbing and Cooling because he has focused on people.

Alan’s focus is real, and genuine.  That’s why his mission statement rings so true in the ears of the people who hear it.

His message is one that grabs that heart of the people that are listening.  Every follower wants a leader that truly cares.  Alan cares.  He expresses his care in more than just words.  He executes his mission statement with action.

Plumbers and AC Techs make more money when they leave Abacus Plumbing and Cooling.  (If they leave.)

They leave as a better plumber and ac tech.  Alan invests a large amount of money into technical and communication training.  These are skills that can be used throughout life.

Alan also invests his energy in growing men and women by example.

If you want to hear it for yourself, then CLICK THE PICTURE TO WATCH THE HOSTED VIDEO:

Question:  How do you communicate the personal mission statement for your people?

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

horizontal red and purpler plumbtite logo
142 Cimarron Park Loop, Ste E, Buda, TX 78610
Join our newsletter
© 2024 Service Excellence. All Rights Reserved
Website by Leadhub