Todd Liles serves as Owner and Business Coach at Service Excellence Training. As a business consultant to residential home-services companies throughout the United States and Canada, Todd honed his sales skills and knowledge of the home-service industry during his achievement-marked tenure at one of the nation’s leading home services organizations.
During his years in high school and college, Todd worked in home construction with Mayfield Construction in southern Mississippi. He then went on to work for Service 1st Inc an independent contracting company for heating and air-conditioning in Louisiana, where he began as a service technician and earned an array of certifications and licenses (including Solidyne Digital Controls, Carlisle, Danfoss, Leibert certifications and more). He later managed sales and marketing for the independent contracting company, doubling the business revenue and profits.
After Service 1st Inc, Todd worked as a Trainer for Clockwork Home Services’ Success Academy, where he was later promoted to Training Director. During his tenure, Todd doubled the business revenue and trained thousands of technicians, salespeople, CSRs/dispatchers and managers in the home-services industry.
Todd later went on to co-found Drain and Air Rescue, where he grew the business to a $3 million run rate in less than three years—from scratch.
These positions and experiences allow Todd to understand the challenges faced in the field for an independent contracting company, as well as those experienced by independent contracting company business owners. His experiences are the foundation of Todd’s strategic planning, sales and motivational training for home-services industry within Service Excellence Training.
As a graduate of Louisiana Tech University, Todd now resides in Kyle, Texas, with his wife of 10 years and his new baby girl Willa.
-Resource curated by Todd Liles of Service Excellence Training.
A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.
Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.
Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!
We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.