Following a dysfunctional childhood in a small Mississippi town, Todd encountered talented teachers and professors who convinced him that he would become a great teacher and mentor.

Within a few years, he had become a nationally recognized master swordsman, an accomplishment that requires discipline, dedication, and practice. With these newly acquired attributes, Todd went on to become a nationally recognized trainer of home service companies.
His big break came when he and his wife, Shannon, both lost their jobs at the same time. Rather than saying, “Why me?” Todd and Shannon happily started Service Excellence.

Todd’s discipline, dedication, and commitment continue to drive him to improve himself, his craft, and his material. By developing a warm, happy, and generous corporate culture, Todd and Shannon quickly attracted the finest coaches in America and they helped elevate Service Excellence to become the gold standard of coaching companies specializing in plumbing, electrical, HVAC, and related home services