In today’s episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the push back owner’s can recieve…
In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the push back owner's can recieve when suggesting their team members use scripts while talking to clients. What many in the home service industry do not realize, however, is that scripts are not meant to be regurgitated word for word; they're meant to stand as guide for your language. A script is not a track you must stay on, it's a path with boundaries you stay within! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
In today’s episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the concept of ‘maintenance itis’ that…
In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the concept of 'maintenance itis' that technicians often experience during the slower seasons. They explore the symptoms and challenges of maintenance itis and how it affects the HVAC, plumbing, and electrical trades while also sharing personal stories and anecdotes related to chronic conditions and the importance of regular maintenance visits. The conversation highlights the need for technicians to approach maintenance visits with a proactive mindset and provide value to customers! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
In today’s episode of Windshield Time, Chris Elmore and James Walker discuss the importance of having a conversation with customers…
In today's episode of Windshield Time, Chris Elmore and James Walker discuss the importance of having a conversation with customers rather than interrogating them. They emphasize the need to start the conversation immediately upon arrival, asking questions and engaging in small talk. They also highlight the importance of continuing the conversation as they move through the house or to the affected area. Building rapport and establishing a connection with customers is crucial for long-term relationships and trust. You don't want to interrogate your client! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the…
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this conversation, we're joined by Kevin Doran and discuss topics ranging from his experience working at NextGen, his current role at Rooter Hero Plumbing and Air, his contentment with his current lifestyle and the importance of financial priorities, and more. He also goes in-depth about emphasizing the importance of culture and organization in achieving amazing growth. Tune in to hear how, like Kevin, you can Ignite the Power Within!
Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!
Go out and Ignite the Power Within!In today’s episode of Windshield Time, Chris and James discuss the RES method of Press Play, which stands for relationship…
In today's episode of Windshield Time, Chris and James discuss the RES method of Press Play, which stands for relationship building, evaluation, and settling anxieties. They emphasize the importance of a great introduction and how it sets the tone for the entire service call, provide strategies for starting a conversation with the customer, discuss the importance of being curious and adapting to the customer's profile during the evaluation stage, and more! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the…
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Michel, founder of Service Roundtable, joins the podcast today to share insights into founding and growing a business, emphasizing serving contractors, and selling the Service Roundtable and the challenges of retirement after selling. He advises on selling a business, highlighting the role of investment banks and aligning with the company's culture. Matt also stresses the importance of building a strong company culture and delegating tasks to grow a business successfully. Tune in to hear how, like Matt, you can Ignite the Power Within!
Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!
Go out and Ignite the Power Within!In today’s episode of Windshield Time, Chris and James talk about the importance of painting a picture that’s easy to…
In today's episode of Windshield Time, Chris and James talk about the importance of painting a picture that's easy to see. What does this mean? Your job as a service tech is to diagnose problems, suggest solutions, and execute them. But in the midst of this, it's easy to forget that the homeowner does not always have the knowledge and context you do. Taking the time to explain to the client the extent of your finding and all the little details of the solutions is the act of painting a picture everyone can understand. Check out this episode today and up your service game tomorrow! Want to talk more on this subject with Chris or James? Feel free to use their contacts below! Chris Elmore: 254-733-7109 or [email protected] James Walker: 254-230-5266 or [email protected] Go out and Ignite the Power Within!
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the…
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Pozda, owner of Call Dad Heating and Cooling, joins the podcast for his second episode to continue talking about his time since buying Call Dad. Todd and Matt discuss Matt's rebranding of Call Dad, transitioning from a construction to service business, the future of the trades, and more. Tune to hear how, like Matt, you can Ignite the Power Within!
Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!
Go out and Ignite the Power Within!Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the…
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Pozda, owner of Call Dad Heating and Cooling, joins the podcast today to talk with us about topics ranging from the games he played as a child to leaving a job in finance to acquire a home services business. It's a story with many interesting facets that you will hear more about soon! Tune to hear how, like Matt, you can Ignite the Power Within!
Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!
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