FLAT RATE IN A SMALL TOWN

VIDEO - asking a local business why not Time and Material?

Many service techs don’t believe that Flat Rate can work in a small town.  They argue strongly that Flat Rate is the ruin of this industry, and will be the downfall of society.

FLAT RATE in a Small Town

You may think that I’m over exaggerating the feelings of these self described Small Towners and Anti Flat Raters.  I’m not.  And, to prove it, here are a few of their direct quotes from Facebook. 

From a Plumber:  “You would get run out on a rail if you did flat rate in my small town.  We tried it.  Didn’t work.”

WINNING ON THE CALLBACK

5 strategies that take you from zero to hero

Callbacks are dreaded.  Techs don’t like them, CSRs are embarrassed by them, and managers hate the lost productivity.  Yet, a callback is the most important call you will ever receive. 

WINNING ON THE CALLBACK

A callback represents a second chance to get it right.  It is the clients way of saying,

“Even though I’m disappointed with you, I value our relationship enough to save it.  Do you?”

You see, the client wants her Plumber to save the day.  She wants her HVAC Tech to step up and be the hero.  She wants her Electrician to bring the sparkle back to her smile.

Let me show you how to win on the callback.

Join us in Atlanta April 7th

The Service Roundtable International Event

Terry Barrett will be covering The 5 Traps of a Manager at the Service Roundtable International Event. Thursday April 7th, 4:15 to 5.  This is a great opportunity to get training for your service managers and sales managers.

You can get your Tickets by CLICKING HERE.

We look forward to seeing you there!

THE 7 STEP INTERVIEW PROCESS FOR HIRING A WINNER

Part 3 of a 3 part series to a successful interview

Hiring a winner feels great, and it makes life easier.  Hiring a loser is costly.  If you are the owner, it’s going to cost you money and reputation.  If you are a manager, it could cost you your job.

The 7 Step Interview Process

Hiring a loser is a choice, and so is hiring a winner.  Most people make the choice of a bad hire because it is easier on the front side.

If you want to hire a winner, then you are going to have to put in extra work in the interview process.  Follow theses 7 Steps, and you will hire a winner the next time you need someone in your service company.

THE 8 KEYS TO LANDING YOUR DREAM JOB

Part 2 of a 3 part series to a successful interview

People change jobs every 3 to 5 years, according to Forbes.  Many of these moves are for promotion, and many are because of relocation.  In an average career, a person will have 10 interviews. 

THE 8 KEYS TO LANDING YOUR DREAM JOB for residential plumbers, electricians, and hvac techs

This is the same person. He is dressed to win on the left.

Excelling in the interview could be the difference between your Dream Job versus your Worst Nightmare.  The goal is to provide a guideline for managers and future interviewees on how to interview well.  This will be a 3 part series.  RELATED:  The Manager Series Training Program

[This is part 2 of 3.  You can read Part 1 here:  The 3 Critical Don’ts of an Interview.  In part 3, will cover The Manager’s Guide to Great Interview Questions.]