Attention is the greatest asset a service technician or sales professional can possess.  It is also the best gift to give a client. Sadly, this asset is being drained away by technology. Smartphones being the worst.

The smart phone addiction of HVAC Techs, Plumbers, and Electricians is killing customer service.

The average person spends 1/3rd of his day on his smartphone. He checks his phone about 85 times a day. That equates to 5 hours and 20 minutes of daily use, or checking the phone every 11 minutes.

This is a serious problem!  And the problem exists in 2 major areas:

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Do you want to start your own business?  Then you need understand what starting a business is like.

Leap into Business Ownerships

I get a lot of phone calls from guys tinkering with the idea of entrepreneurship.  That’s why I wrote this post.  (There’s also a video, which you can find at the end.)

Starting your own business can be pretty amazing, if you think you’re ready. But, business can be scary stuff…especially getting started.

Reid Hoffman is the guy that founded LinkedIn, and a bunch of other things. He is an entrepreneur genius. Reid’s got this great quote that I love.  He says,

That being an entrepreneur is like jumping off a cliff and you assembling your airplane on the way down.

That is a perfect analogy for what starting a business is like.   Your business might take off, but it might crash.

And if you take people with you on this journey, you could ruin their lives.

So, if you’re going to jump into business, then you need the following:

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Is It Too Late to Create a Success Budget For 2017? – (Part 2)

5 “How To’s” To Winning Bigger Than Ever Before!

Joe knows that he needs a solid plan to be more successful, but he thought he had a good plan before. What does he need to do differently?  How can he get his team on board and turn service calls into more installs and maintenance club members?

Success Budget - Part 2

First, let’s look at the role of service calls for a contractor’s business.


Joe’s information on service customers is one of the most valuable assets in his company. These are the people that trust him. He has fixed or replaced their problem and they appreciate his assistance. These are the people who are the MOST likely to call him again, since he treats them well.

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Is It Too Late to Create a Success Budget For 2017? – (Part 1)

5 “How To’s” To Winning Bigger Than Ever Before!

Joe is a great guy and a good contractor. He delivers consistent service and his customers like him. He gets good customer reviews…when he remembers to ask for them.

Success Budget - Kerry Webb

The problem is that Joe’s business has been basically flat for the past 3 or 4 years. Even worse, profits seem to have slowly dwindled down. Some years are up a bit, but it seems the next year the loss is just as big as the previous year’s gain.

What should Joe do?

What is the solution for him to get his business on the growth track?

Joe needs a financial plan, also called a business budget.

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[VIDEO] the issue of the heart

The sun is bright and hard to look at.  Yet, it shines a light unto everything.  The truth is like the sun.

Rant against the Poverty Mindset

I want to talk about the mindset of poverty.  This weird hate against folks that help other folks reach prosperity.  And, I’m going to shine some truth on that mindset.

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