3 Truths About the “Low Price” Service Technician

Being a “Low Price,” or “Low Ball” service technician is repulsive to the flat rate contractor.  Time and material technicians feel the same about flat rate service techs. Here’s my confession:

Low Price Service Tech

I was a “Low Price” / Time and Material service technician.

On the first day of work, the owner of the company introduced me as follows:

Thomas Dougherty joins the Service Excellence Training Family

Join us in welcoming Thomas Dougherty and his family to the team of Service Excellence Training!

Thomas Dougherty and his family.
Thomas Dougherty will be joining our family in the role of Sales Trainer and Business Coach.

He brings real world experience to the position, along with the wisdom of a proven business coach.

Thomas’s official start date is August 1st.  He is now wrapping up his tenure with the Dwyer Group of Waco, TX.

An Interview with Matt Michel of the Service Roundtable

Matt Michel is the CEO and co-founder of the Service Roundtable.

Matt Michel and his wife in London

In this interview, we talk about: content, marketing, the expansion of the Service Alliance, and the future of Residential Contracting in Plumbing, Air Conditioning, and Electrical.

Interview occurred July 1st, 2014

Todd Liles:                Hey man, how are you?

Matt Michel:             Good.

Todd Liles:                Thank you for taking some time with me today.

Matt Michel:             No problem. I appreciate it.

Todd Liles:                I’ll do my best to make it productive for you.  Here’s the first question that I have, Matt. The first thing would be, there’s a fair amount of my audience that are not Roundtable members. Would you start by sharing, just a little bit about yourself and the concept of the Service Roundtable.


Plumber’s are not known for their dance moves, but the guys at Steve’s Plumbing can groove.

Yesterday in a game of Musical Objections, Richard Saxton got up and started dancing. Soon Mike followed.

It was too good to pass up. So I took a few of their dance moves and set it to the hip hop song “Turn Down for What?’

By the way, the 4 gentleman that are in the video are 4 of the best plumbers in the nation. Over $1,000,000 in sales for the first half of the year. (That’s not a typo.)

Do You Want To Play? The next PRESS PLAY class is in Austin September 22-24.