WARNING RANT ABOUT TO OCCUR!! Some techs get confused about what kind of page Service Excellence Training is in the social media spaces. Some techs think that because I love Techs, and this Field, and want great things for everyone on here; that I must also accept their Bulls***** excuses.

Why the hate for flat rate?

Some techs think that I’m ok with them bad mouthing their companies, and techs from other companies.

Some techs think it’s ok to bash Flat Rate Companies and the Principles of Sales. Some techs think that all Sales People and Commission earners are crooks. >> RELATED: The PRESS PLAY for Sales Class

Allow me to create clarity, and Rant for a Hot Minute

If you are here to learn, you’re welcomed to stay.

If you are here to improve your life, and the lives of others, then you are in the right place.

If you respect all hard working techs and sales pros, no matter if they are T&M or FR, then you’re in the right place.

If you want to learn how to be a great communicator, and that also means sales;

If you want to master persuasion and influence;

Learn a Service and Sales System;

Make Big Money!

Buy A Home!!

Send Your Kids to College!!! (Or to trade school)

Retire with Money in the Bank.


then you’re in the right place.

If that’s not you, then leave. Don’t come back until you are ready to Turn Learning into Earning.

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I would not want to work on a pure hourly pay. I prefer a system that is based on performance. Performance pay motivates me. It gets me excited, and provides fuel for my goal focused fire. This is not the case for everyone.

In this post, I will cover:

  1. Who shouldn’t be on Commission.
  2. Who should be on Commission.
  3. The 3 Wins of Commission

This post is in Video Format. CLICK “read more” or the image to open the full post.

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How to Stop Unethical Customers

Unethical customers are going to attack your company. Sometimes this attack will come in the form of a dishonest online review. Other times, it will take the form of a client trying to convince you (or your people) to do side jobs.

You need to expect these attacks. You also need to have a plan for when these attacks occur.

Rich Ortega of Orlando, FL experienced the negative effects of an unethical customer first hand. Here’s his story:

Rich Ortega submitted via Facebook Messenger << click to talk

Todd, I’ve got something else I’d like to hear your thoughts on:

How should a company handle customers who try to recruit employees for off the books work?

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Video included in Post

Installers are important. They install the highest dollar and highest profitable items that your company sells. Yet, installers can be some of the most under-appreciated people in a Service / Replacement company.

Your HVAC / Plumbing / Electrical / Roofing installers deserve to be taken care of. It’s not hard to please these guys and gals, you just need to follow these 3 easy ways to:

Take Care of Your Installers

#1 – A Complete Checklist.

There are few things worse than discovering that you can’t do the install because of missing information.  Installers need the following items:

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