Fixing a Sales Problem in our Business

By Todd Liles Fixing a Sales Problem in our Business

As a growing company, it became apparent that we needed to add a new position to the SET Team. We were missing opportunities in our Classroom division, so we have added a Full-Time Sales Representative to the team. The person filling the responsibilities of the position is Dean Pele.

In this video, I’ll introduce you to Dean, share our hiring and training processes, and give you a preview of our newest presentation that I’ll be giving at the upcoming Service World Expo in Las Vegas: The 6 Keys to Recruiting and Retaining World-Class Talent.

This video is loaded with visual examples. I will also show you the actual training plan that we are using to set the KPI expectations with Dean.z

The Reason for a Sales Position

A lean company will utilize people to perform more than one task. This is common in any lean and growing company.

In our company, we have gotten into a rhythm of hiring a new coach and letting that coach follow-up on class leads as they bring on their ongoing clients. This has worked well enough for the last 3 years. We would periodically sell out in streaks and then miss the mark in streaks.

The problem wasn’t the coaches, it was the process.

See, as the coaches became better at selling the class programs, they were also filling up with ongoing consultant clients. Which meant that our coaches ran out of time to sell classroom seats. The end result was that we trained our coaches to be skilled at booking classroom seats, and then they ran out of time to sell those seats.

The solution became obvious, we needed to add a full time Sales Position. And, that’s exactly what we did by hiring Dean Pele.

In the video we break down the “Long Hiring Process” that we use to assure we hire World-Class talent.

We also show you the actual training plan we are using to train Dean.

I think you will find value in the video and the tools.

Question: How do you assure success in your hiring and training process?

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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