“The biggest mistake that you can make is to believe that you are working for somebody else…The driving force of a career must come from the individual. Remember: Jobs are owned by the company, you own your career”!

– Earl Nightingale (Motivational Speaker)

The daily process inside of an independent contracting company in the industries of HVAC, plumbing, or electrical should be well organized, precise, and routine.  However, at times we can get so caught up in the mechanics of the business process that we forget the passion that drove us into the industry in the first place.  It takes a special person with a unique and unwavering passion to work inside of an independent contracting company as a CSR, dispatcher, technician, manager, or owner.  While each person that makes up part of a branch inside of a service company will excel at a specific set of skills, at the core, each devoted member will have a love and passion for three areas:

-Helping Others-

Whether it’s repairing cracked pipes in the dead of winter or replacing an old, worn out HVAC system in the sweltering heat of summer; the specialized services of home service companies work to make daily life more comfortable and livable.  Only individuals with a desire to help those in need would work to use their technical skills, customer service abilities, knowledge of sales, or service skills to help customers make well-informed and safe choices about important products used in their home.  Great customer-oriented companies will work to make daily life safer and healthier for the clients by staying abreast of the most current products and research in the field such as: indoor air quality essentials, water quality products, or power surge add-on products.


Along with a strong desire to help people, those working inside of an independent contracting company will also have a love for business.  Even if an employee doesn’t fully understand all aspects of the business process, they will appreciate and encourage business growth and development.  Along with this love for business there will also be a strong, team-oriented mindset.  Those that appreciate business will also understand that it requires teamwork because one member’s skills and assets work to grow and enrich the entire company, which further impacts each member inside of the company.

-Personal Life Enrichment-

 Individuals with a respect for business will most often appreciate the personal growth and life-enriching benefits of working inside of an independent contracting company.  A person that comes to a company team ready and willing to use their personal skills and assets to grow the company will also have a desire to cultivate and develop their strengths as well as work to strengthen their weaker areas.  Those that truly value personal growth and development will greatly appreciate training that is offered inside of their company.  These team members have the insight to understand that training works to develop skills and knowledge that will help them grow and achieve success inside of their company.

No matter what stage of company growth or development, don’t ever forget the love and passion that brought you into the business world.  You’re strong desire to help others, grow a business, and enrich your life are aspects that you should keep in the forefront of your mind everyday.  Taking time to rejuvenate and rekindle your passion and purpose is a healthy step in the direction of success and service excellence. Here at S.E.T. we strive to turn your learning into earning!

-Resource curated by Whitney Stewart of Service Excellence Training.