Service Excellence
Business Coaching for Home Services
John quickly walked to his truck. He cut through the grass instead of using the drive. His sales binder was under his left arm and with his right hand, he fumbled for his keys. As he pulled the keys …
Callbacks are dreaded. Techs don’t like them, CSRs are embarrassed by them, and managers hate the lost productivity. Yet, a callback is the most important call you will ever receive. A callback …
“I’ve only got 1 nerve, and you are jumping all over it!” My mom loved to say that to my sister and I. It was her way of communicating that she had lost her patience with our non-sense. She was …
