6 Ways To Prevent Side Jobs
Side jobs are the little secrets of service techs and plumbers. Business owners hate them, and many techs depend on them for extra income. There are reasons why techs do side jobs. Those reasons …
Tech Training
The “I Want To Think About It” Sales Objection
When your client tells you, “I want to think about it,” what is really being said? Are they really going to contemplate your offer and then agree to meet again for the follow-up? Or are they objecting …
Objections And The Inquisitive Customer
There’s a misconception that inquisitive customers are trying to trick you or don’t trust you. Let’s be clear: if you don’t work with the customer in a way that fits their needs, you actually will …
I Need To Get 3 Bids
If you’re a service tech or a salesperson, then you’ve heard the dreaded, “I need to get 3 bids” sales objection. What you may not know is just how awesome this is for you! No, I’m not kidding. The “I …
You’re Too Expensive
In the home services industry, we perform important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our skills keep homes running smoothly all year round. BUT that doesn’t …
I Can’t Afford That!
In the home services industry, Service Excellence Training performs important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our trade skills keep homes running smoothly …
4 Keys To Winning The “I need to talk to my spouse” Sales Objection
The “I need to talk to my spouse” response is near the top of the list of tough objections salespeople and technicians face in the field. This is such a tough sales objection because the salesperson …
Surviving After Summer
Service companies are bad at saving money. This is doubly true for the HVAC company and the HVAC Tech. The Summer is a time for feast. Yet, it only takes a change in the weather to leave many service …
6 keys that will transform your training sessions
Have you ever left a training session feeling like it was just wasted time? How about that one where you felt like you had just been through a BEAT DOWN session!? I remember walking away from …
Bill Johnson Testimonial
Big Idea: "Setup and use incentive programs in company to guide growth."
Liked most: "Provided real world experience showing the possible results of putting these programs together and following …
Robert Jamieson Testimonial
Big Idea: "Communication skills"
Liked most: "I have been trying to close more deals with out making any changes, now I have alot more tools in my bag."
Michael Hyde Testimonial
Big Idea: "Offering monthly club memberships on every call."
Liked Most: "Terry's passion for the subject matter."
Michelle Johnson Testimonial
Big Idea: "Communication/motivations with personality types."
Liked Most: "Communication info on personalities."
Greg DeFontes Testimonial
What big idea will you and your team take with you from this training series: "Realizing my value, and the cost of business."
What did you like most about this training series: "Understanding the …
Gary Ward Testimonial
What big idea will you and your team take from this training series: "Understanding the problems a high "D" can cause in leadership and make adjustments."
What did you like most about this training …
Burt Okitsu Testimonial
What big idea will you and your team take from this training series: "Script with techs."
What did you like most about this training series: " Very positive. Good understanding of concepts and how …
Michael Curles Testimonials
What big idea will you and your team take from this training series: "Club sales, goals"
What did you like most about this training series: "Role Playing and time spent going over material."
Kyle Berger Testimonial
What big idea will you and your team take from this training series: "Cost comparison anf four ways of thought."
What did you like most about this training series: "Learning about yourself through …
