Burning Out Your Service Technicians
The average service technician is overweight, stressed out and fueled by caffeine. Coffee, cigarettes and energy drinks have replaced the staple of a good breakfast and rest. This unhealthy …
service tech
How to Overcome the “It’s a Bad Time” Sales Objection
As a residential Sales Tech or Sales Pro, you are going to get slapped with the “It’s a Bad Time” Sales Objection. This objection can pop up at anytime. Yet it seems to arise alot …
My #1 Rule for the Christmas Objection
Christmas is fast on its way, and that means one thing for the Service Tech – CHRISTMAS OBJECTIONS! Smart managers are addressing this concern early, and seeking resources to help their …
Surviving After Summer
Service companies are bad at saving money. This is doubly true for the HVAC company and the HVAC Tech. The Summer is a time for feast. Yet, it only takes a change in the weather to leave many service …
6 power tools every service tech should own
I remember my first trip to buy my service tools. It was awesome! Mike Bellissimo (my boss) walked me into the supply house and said, “Todd’o my boy, you’re not a tech if you …
7 confidence boosters your team desperately needs
Do you have low confidence? Or, do you have a team member that is suffering from low confidence? Low confidence is a killer to success. The emotional and financial impact of low confidence tends to …
11 Things to Know About Commission Based Pay for Service Techs
Commission based pay, also know as performance pay, has a mixed reputation. There are a lot of misconceptions, and downright lies being told about commission based service techs and companies. In …
Exposing the Myth of Average Ticket
“What is your average ticket?” Get a group of techs, plumbers, salespeople, or business owners in a room and the question is going to come up. Everyone wants to talk about the average ticket of …
3 Truths About the “Low Price” Service Technician
Being a “Low Price,” or “Low Ball” service technician is repulsive to the flat rate contractor. Time and material technicians feel the same about flat rate service techs. Here’s my confession: I was …
4 Reasons Why Plumbers and Techs Hate Residential Service Agreements
Techs and plumbers hate residential service agreements. Owners and managers love residential service agreements. Disagreement over service agreements is common. Most of these disagreements are polite …
Nick Green, HVAC Service Technician, gains a wealth of knowledge
What big idea will you and your team take from this training series: "The options guide with multiple plans."
What did you like most about this training series: "It was fun and energetic, but laid …
Part 3- Looking Toward Leads: Referral Leads
Leads are an important part of client generation, increased sales, and overall productivity inside of an independent contracting company in the industry of HVAC, plumbing, and electrical.
