DISPATCHING FOR MILLENNIALS
If you attempt to dispatch a Millennial for your profits, then you will have trouble on your hands. Millennials don’t value profits over a happy personal life. This creates a challenge for the …
millennial
THE AGE OF THE MILLENNIAL
The Service Roundtable asked me to speak at their new Service World Expo in Las Vegas. My topic was calledThe Age of the Millennial – killing the service professional. And I will admit it, I crushed …
