The 5 Ways To Lose Money With Flat Rate Pricing
Flat rate pricing has been around in one form or another for more than 30 years. I remember using flat rate in 1985 as a helper. Every company I was with as a tech used flat rate of some type. From …
Flat Rate
Q&A with Todd: Motivation and CSR Closing %
Every week I receive questions from business owners on a variety of topics. This week I received two great questions which I turned into a video. Video Topics:
3 Steps to Successfully Launching a Performance Based Team Member
I was so close to being fired, that I could barely eat the burrito in front of me. I was a Performance-Based Team Member of an HVAC company, and I sucked. My “suckiness” was caused because …
Jack Arnold’s Transformation from Time and Material to Flat Rate
Jack Arnold is a Time and Material electrical contractor from Chicago. He suffers from the same headaches all Time and Material contractors suffer from: inconsistent pricing, complaining clients, low …
HOW TO PRESENT FLAT RATE
Flat rate is the preferred method of the residential service company. The advantages of flat rate over time and material are many. Clients prefer the flat rate system, and well trained technicians do …
RANT > WHY THE HATE FOR FLAT RATE?
WARNING RANT ABOUT TO OCCUR!! Some techs get confused about what kind of page Service Excellence Training is in the social media spaces. Some techs think that because I love Techs, and this Field, and …
SHOULD YOU VARY YOUR BILLABLE HOUR BY CLIENT?
Rich Ortega wrote me on facebook. In his message, he asked “Is it unethical to vary your billable hour by client?” I’m paraphrasing his question, but you can see his full …
FLAT RATE IN A SMALL TOWN
Many service techs don’t believe that Flat Rate can work in a small town. They argue strongly that Flat Rate is the ruin of this industry, and will be the downfall of society. You may think that I’m …
3 Truths About the “Low Price” Service Technician
Being a “Low Price,” or “Low Ball” service technician is repulsive to the flat rate contractor. Time and material technicians feel the same about flat rate service techs. Here’s my confession: I was …
