Client And Company Benefits Of The Happy Call
How Small Conversations Build Big Customer Relationships When a home services company reaches out to a customer for feedback after a service is provided, this is referred to as a “happy call.” The …
Customer Satisfaction
Identifying the 4 Client Categories
One of the biggest problems that a client can have with your company is feeling unimportant. It’s too easy to lose a client by not qualifying them correctly. This client could even be a club member …
5 Steps to Win with an Angry Client
Clients that tear down your company are tough to deal with! They can wear you out, and really discourage your CSRs. And, it can be nearly impossible to defend the honor of your company when the client …
Customer Service is the Key
CONGRATULATIONS to Hess Air Inc. in Alamo, Texas for winning The Monitor’s 2011 Readers Choice Award! I had the pleasure of sitting down with the General Manager, Kimberly Hess from Hess Air Inc., …
