Client And Company Benefits Of The Happy Call
How Small Conversations Build Big Customer Relationships When a home services company reaches out to a customer for feedback after a service is provided, this is referred to as a “happy call.” The …
Company Representative
CSRs: The Independent Contracting Company Voice
Customer Service Representatives work as the “voice” of the company as well as a connection that clients can utilize so they can reconvene and get updates and information about the company.
The Business of Relationships in HVAC Service Companies
In Mari Smith’s most recent book, The New Relationship Marketing, she delves into the importance of developing marketing efforts centered on building relationships; specifically building relationships …
