5 CHARACTERISTICS OF A WEAK SERVICE COMPANY
Some of the best lessons in business come from mistakes made, not successes. That’s why I love making a study of the errors of service companies. If you know what is not working, you will learn what …
communication skills
Sales Shaming
“You’re a salesman. You’re NOT a tech! I’m a tech. A real tech is never a salesman.” Sales shaming. It’s what happens to a tech …
Michelle Johnson Testimonial
Big Idea: "Communication/motivations with personality types."
Liked Most: "Communication info on personalities."
Michael Swann Testimonials
What big idea will you and your team take from this training series: "Reading client's personalities for a better approach."
What did you like most about this training series: "Terry & Todd made …
Building Service Excellence with Paperwork
Paperwork is a major part of the internal structure that gives an independent contracting company its shape, stability, and promotion of service excellence. Â In the industries of HVAC, plumbing and …
