RANT > WHY THE HATE FOR FLAT RATE?
WARNING RANT ABOUT TO OCCUR!! Some techs get confused about what kind of page Service Excellence Training is in the social media spaces. Some techs think that because I love Techs, and this Field, and …
commission
THE CASE FOR COMMISSION
I would not want to work on a pure hourly pay. I prefer a system that is based on performance. Performance pay motivates me. It gets me excited, and provides fuel for my goal focused fire. This is not …
SHOULD YOU VARY YOUR BILLABLE HOUR BY CLIENT?
Rich Ortega wrote me on facebook. In his message, he asked “Is it unethical to vary your billable hour by client?” I’m paraphrasing his question, but you can see his full …
An unpopular and highly effective way to guarantee that techs will sell service agreements
Some techs won’t sell Service Agreements because it effects their commission. Their logic is, “Why would I just give away 15% of my pay? I may not get to see the client again for …
Why you should tell your clients you are on performance pay
You arrive at the client’s home. Immediately you hear: “You guys try to sell me something every time you come out. Are you guys on some sort of commission pay?” Instead of being ashamed or trying to …
How incentives ruin performance
The wrong incentive program will ruin a service tech’s performance. Spiffs, Commissions, and Free vacations can create a dangerously short-sighted system that actually reduces overall results. …
11 Things to Know About Commission Based Pay for Service Techs
Commission based pay, also know as performance pay, has a mixed reputation. There are a lot of misconceptions, and downright lies being told about commission based service techs and companies. In …
