3 Questions on Customer Service
You may be in the plumbing, electrical, roofing, or air conditioning business, but that is not the core of your business. The core of your business is customer service. You are a customer service …
Client Satisfaction
Identifying the 4 Client Categories
One of the biggest problems that a client can have with your company is feeling unimportant. It’s too easy to lose a client by not qualifying them correctly. This client could even be a club member …
5 Steps to Win with an Angry Client
Clients that tear down your company are tough to deal with! They can wear you out, and really discourage your CSRs. And, it can be nearly impossible to defend the honor of your company when the client …
An HVAC Team Leader’s Commitment to Client Retention
Retention builds loyalty, strength, and lasting success inside of an HVAC independent contracting company in regards to both coworker retention and client retention.
Part 3: Take your Service Company Beyond Good- Meeting Needs and Informing
Average service has become the norm in our modern-day world but when service is outstanding and over-the-top it is something to be talked about—and people do. Communication spreads far and wide at …
Part 2: Taking your Service Company Beyond Good-Listening and Questioning Skills
“If you spend more time asking appropriate questions rather than giving answers or opinions, your listening skill will increase.” –Brian Koslow (President and CEO of …
Part 1: Taking your Service Company Beyond Good
Those independent contracting companies with excellent and outstanding service will reap the great reward of free, positive advertisement and what better mouthpiece than completely satisfied clients.
