Independent contracting companies in the industry of HVAC, plumbing, or electrical deal with “information overload” on a daily basis.  Whether following sales, leads, retention, company social media interaction, blog comments, or website ranking these areas can be classified as ‘insecurity work’ (work that we do because we want to make sure all is well and running smoothly).  Fast Company’s, Scott Belsky, explains that we have to compartmentalize, delegate, and regulate our ‘insecurity work’ in order to put our most useful energy into the what is important and what grows the company.

-Resource curated by Whitney Stewart of Service Excellence Training.