Laying the Foundation

Technicians thrive when they can see their future in your business. We take time to introduce ourselves and find out how each of our positions play an important role in the success of our teams!

Learning The Personality Types

The better you understand your customers’ decision-making process, the easier it is to relate to them. You will learn exactly what it is that motivates people to take action through our DISC profile analysis.

Each trainee receives their own DISC profile before the class begins. You will use this report to understand how you can improve your communications, overcome objections and boost sales!

How To PRESS PLAY

Technicians begin learning the effective PRESS PLAY steps that will streamline their service process and guarantee more sales!

Prepare

Technicians learn how to set themselves up for success before every service call. Customers can tell if you’re prepared or not. No more going in blind!

Relationship Building

All relationships are about common ground. Technicians will learn how to find relatable subjects that will allow them to build a powerful relationship with any client.

Evaluate

Did you know that the ability to ask the right questions is the most important part of the entire service process? Technicians will learn how to present their findings in a way that makes the customer feel safe and confident in their recommendation.

Settling Anxieties

It’s the technician’s job to assure the customer that the repair or installation is well in hand. With a few simple tips, technicians will be able to lead a smooth interaction that leaves the customer stress-free. 

Techs will also learn how to address the client’s fears about price and overcome any price objections.

System Diagnostic

The best way to prove to the customer that your company does business the right way is by delivering highly skilled technical work. Techs will learn how to set customer expectations for the visit and ultimately differentiate themselves from the competition.

Prescriptions

We all know that some customers resist recommendations, but technicians should have the ability to establish authority and credibility. Patients listen to their doctors — why shouldn’t customers listen to their technicians?

Labor

Once you get a customer to agree to use your service, you certainly don’t want to let them down. You need to know the exact ways to make sure your labor is effective and impactful if you want to set yourself apart from the competition.

Add Value

While you’re completing the service required of you, make sure to go the extra mile for the customer. Do you know how to add real value to your services?

Your Future

Do you have real goals set for your future? Learn how to set realistic and attainable goals while still challenging yourself to grow!

Overcoming Objections

Objections can occur on any call. Unfortunately, most technicians don’t know how to professionally work through the objection to secure a successful sale. Learn how to use the objection to understand your customer better and work with them to close the sale.

Closing

There are 3 techniques that you will master that have proven effective in increasing your current average ticket. If you struggle to close that sale at the end of your service call, you could use a boost!

Service Agreements

You can not guarantee repeat business without a long-term commitment from your client — and you don’t get long-term commitments without our advice. You will learn how our team promotes a greater than 60% agreement conversion rate in the companies of our clients.

Creating Leads for Large Ticket Items

The technician lead is arguably the highest impact revenue generator inside your business. You will learn how to convert over 50% of your opportunities into bigger sales in an ethical manner. You can serve your customers honestly and still increase your tickets!