Building the Bridge to Success through Effective Service Company Teamwork

When working to achieve growth, visibility, and success within the industries of HVAC, plumbing, and electrical, it is important that leaders within an independent contracting company understand and emphasize the power of teamwork.  Andrew Carnegie, an American industrialist and philanthropist during the 19^th Century, hit the nail on the head when he said; “Teamwork is the ability to work together toward a common vision.  The ability to direct individual accomplishments toward organizational objectives.  It is the fuel that allows common people to attain uncommon results.” In our blog today, we are going to breakdown this intriguing quote and explore the power behind these ideas:

“Teamwork is the ability to work together toward a common vision.”

Organization and structure within the internal makeup of a company is important to the overall efficiency and success of a business.  When a leader, manager, or owner casts the vision for their independent contracting company then jobs and tasks can be broken down amongst all team members in order to achieve results based on the overall mission.  A common vision for a company begins with a company’s mission statement that reveals the heart and soul of the company dream as well as the company’s non-negotiable action steps that work to build overall service excellence.  When all company team members see that every member inside their company is working to prove the validity of their company’s mission statement to every client and when they see all team members performing their tasks to meet all criteria of excellence based on the company’s non-negotiable action steps; then each company team member can see that they are working inside an organization that is united under a common goal and purposeful vision.  Working toward a common company vision is the true essence of effective teamwork but team collaboration is also about helping individuals see their purpose within an overall plan of success that will bring positive results for each individual team member as well as the company as a whole.

“Teamwork is the ability to direct individual accomplishments toward organizational objectives.”

Every overarching vision has to be broken down into manageable objectives if it is going to be successfully achieved.  When service company leaders have cast a vision and created objectives within individual areas such as sales, leads, retention, or service excellence then each team member can be assigned a unique task that works to achieve a specific objective.  The beauty of organizing teamwork in this manner is that individual accomplishments bring accolades to both the achieving team member as well as the entire company.  Thus when team members work to attain personal goals they can also have pride in knowing that they are working to build and grow their company.  When a tech, CSR, or manager understands that his or her actions affect the well being of the company and all its members then achieving individual goals becomes more than a mere task but it becomes a purpose-driven and positive responsibility.

“Teamwork is the fuel that allows common people to attain uncommon results.”

Team members inside of a company can achieve spectacular results when they know that they have a team that is behind them and ready to give support, encouragement, and aid.  At our core, we all love to know that we have a team that is “on our side” and rooting for us.  The same is true inside a company team; each member can achieve more than they originally bargained for when their team helps to instill confidence inside of them.  Team member can also achieve more within a team setting when everyone is honest about their areas of strength and weakness.  When team members are placed into situations and positions where their strengths are allowed to shine then it makes for an environment where employees feel successful and are encouraged to do the jobs that bring them achievement as well as bring victory to the entire service company team.

Teamwork seems like such a simple idea yet it is not always effectively implemented in every organization.  Yet when teamwork is purposefully pursued inside of a company then it brings achievement and success to all team members as well as the company as a whole.  Within Andrew Carnegie’s quote, we discover that teamwork is a group of people working to achieve a common mission, team collaboration brings success to an entire organization when individual members within it succeed, teamwork also aids regular people in achieving extraordinary results.  Here at S.E.T., we believe in the power of effective teamwork.  Thank you for following our weekly blog.  Here at Service Excellence Training, we turn learning into earning!

-Resource curated by Whitney Stewart of Service Excellence Training