Greg DeFontes Testimonial

By Todd Liles Greg DeFontes Testimonial
What big idea will you and your team take from this training series:

“Realizing my value, and the cost of business.”


Submitted in class – 12/5/12

Greg DeFontes is a technician for an HVAC Independent Contracting Company called Hyde’s AC located in Palm Springs, CA.  Greg DeFontes provided the Service Excellence Training team with a wonderful testimonial about his experience at Service Excellence Training’s classroom training event.  When technicians go to the homes of their clients there is no telling what personality types they may face but there are ways to learn how to effectively deal with every personality type in order to build rapport.  Greg DeFontes did just that at this classroom training  series.  Greg said that he “had a wonderful learning experience” and “learned how to deal with people and personalities.”

Technician, Greg DeFontes also made huge strides forward in his career mindset.  Greg said that the training series helped him realize that, “I have own future in my own hands now.”  Here at Service Excellence Training we strives for all the independent contractors that we work with to have the confidence to say exactly what Greg DeFontes said because we want independent contractors to realize that just like an “architect,” we have the power to build and become the “archi-TECH” of our own careers and life.

Greg also gave the Service Excellence Training team some wonderful written answers.  These statements will explain the big idea that Greg will take with him from this training series, what his favorites experience was during the training series, and answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Realizing my value, and the cost of business.”

What did you like most about this training series:

“Understanding the different personality traits.”

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

horizontal red and purpler plumbtite logo
142 Cimarron Park Loop, Ste E, Buda, TX 78610
Join our newsletter
© 2024 Service Excellence. All Rights Reserved
Website by Leadhub