Michael Hyde Testimonial

By Todd Liles Michael Hyde Testimonial
What big idea will you and your team take from this training series:

“Offering monthly club memberships on every call.”


Submitted in class – 12/5/12

Michael Hyde is the owner of an HVAC Company called Hyde’s AC in Palm Springs, CA.  In this video above, Michael Hyde provides the Service Excellence Training team with an awesome testimonial about his experience at the Service Excellence Training’s classroom training event. As all successful independent contractors will attest, learning how to effectively make money for your company and company team is vital to the continual growth and stability of your HVAC, plumbing, or electrical independent contracting company.  In this testimonial video, Michael Hyde tells us about just that.  He says that he and his team are “learning great things” and learning ways to make money for their company and themselves.

Inside every HVAC independent contracting company, like Michael Hyde’s, it is important to learn how to put these best practices into motion to ensure that you and your company team of managers, technicians, and CSRs can reap the most benefits of your sales and service options.  Here at Service Excellence Training, we love helping independent contractors, just like you and Michael, learn more about making your sales and service excellence top-notch!

In the written answers below, Michael Hyde answers the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.  As well as further explains the main idea that he will take from his experience at the training series and the aspect that he liked most about this training class:

What big idea will you and your team take from this training series:

“Offering monthly club memberships on every call.”

What did you like most about this training series:

“Terry’s passion for the subject matter.”

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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