Ted Arnzen, HVAC Technician, speaks on using training tools in the field

By Todd Liles Ted Arnzen, HVAC Technician, speaks on using training tools in the field
What big idea will you and your team take from this training series:

“All the formulas that we were taught to use.”

submitted in class – May 23, 2012

Ted Arnzen is a technician for an HVAC Independent Contracting Company called 72 Degrees Heating & Air located in Sanford, NC.  Ted was kind enough to provide the video testimonal from above about his experience as a technician at Service Excellence Training’s classroom training event.  Technicians need all the right tools in the truck as well as in the training in order to be successful in the field with clients.  Tools that build rapport help to grow sales and tools that work to build service excellence build a strong independent contracting company.  During his experience at the training series, technician, Ted Arnzen said, “Terry, you’ve given me a lot of great tools and I’ll be using them.”

Here at Service Excellence Training, we love hearing feedback from our independent contractors and it thrills us to see our training tools work to help bring technicians, managers, CSRs, dispatchers, and owners success inside their independent contracting company.  The Service Excellence Training team loves helping you and your team turn learning into earning!

Ted also provided the Service Excellence Training team with some wonderful written answers about his experience at the training series.  These statements will explain the big idea that Ted will take from this training series, the aspect he liked most about the training series, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“All the formulas that we were taught to use.”

What did you like most about this training series:

“How Terry used analogys to get a point across.”

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

horizontal red and purpler plumbtite logo
142 Cimarron Park Loop, Ste E, Buda, TX 78610
Join our newsletter
© 2024 Service Excellence. All Rights Reserved
Website by Leadhub