Pete Vidales, HVAC Technician, speaks on meeting client needs

By Todd Liles Pete Vidales, HVAC Technician, speaks on meeting client needs
What big idea will you and your team take from this training series:

“Understanding what the client needs.”

Submitted in class – April 25, 2012

Pete Vidales is a technician for an HVAC Independent Contracting Company called Comfort Tech located in Del Rio, TX.  Pete Vidales was kind enough to provide the Service Excellence Training team with the wonderful video testimonial from above about his experience as a technician at Service Excellence Training’s classroom training event.  Great technicians, know that they are successful in sales, service, and service excellence when they focus on meeting client needs.  Pete learned a great deal about this during his training experience at the Archi-TECH training series.  This is what Pete had to say after his experience as a technician at the training series, “I learned about focusing on the client’s needs and how much to care about them.  This program will help you a lot, it has helped me.”

Here at Service Excellence Training, we love seeing our independent contracting technicians, like Pete, grow their knowledge and training in meeting client needs and grow their confidence in sales and service.  Each team member of Service Excellence Training, is devoted to helping independent contractors, like you, turn your learning into earning!

Pete Vidales also provided the Service Excellence Training team with some wonderful written answers about his experience at the training series.  These statements will explain the big idea that Pete will take from him from this training series, the aspect that he liked most about the training series, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Understanding what the client needs.”

What did you like most about this training series:

“The way they emphasized on caring for the clients.”


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