Michelle Johnson Testimonial

By Todd Liles Michelle Johnson Testimonial
What big idea will you and your team take from this training series:

“Communication/motivations with personality types.”


Submitted in class – 12/5/12

Michelle Johnson is the Sales and Marketing Coordinator of a Plumbing Company  called Plumbing in Cedar Hill, TX.  In this video above, Michelle Johnson provides the Service Excellence Training team with a wonderful testimonial based on her experience at Service Excellence Training’s classroom training event. As Michelle Johnson knows first-hand, communication skills and relationship building skills are a key aspect of growing sales inside any HVAC, plumbing, or electrical independent contracting company.  Relating with a client on several levels is important to making an effective close.  Michelle Johnson explains that during her experience at the training series, she and her technicians received training that focused on discovering clients personality types, how to relate to these individual personality types, how to handle objections, and ease client doubts effectively and efficiently.

Michelle said that this training series was “different that any other training” that her company had ever received because of the focus on breaking down how communication skills work on a personal level based on a client’s individual personality type.  Because of her wonderful experience at the training series, Michelle said that, she “would highly recommend this training!” Here at Service Excellence Training, we love helping independent contractors, like you and Michelle, grow success in communication skills inside your independent contracting company.

The written answers below were provided by Michelle Johnson and they answers the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.  These well-thoughtout responses also explain the big idea and most enjoyed experience that Michelle and her company team will take from their experience at Service Excellence Training’s classroom training event:

What big idea will you and your team take from this training series:

“Communication/motivations with personality types.”

What did you like most about this training series:

“Communication info on personalities.”

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

horizontal red and purpler plumbtite logo
142 Cimarron Park Loop, Ste E, Buda, TX 78610
Join our newsletter
© 2024 Service Excellence. All Rights Reserved
Website by Leadhub