Lance Koonce, Plumbing Manager, speaks on training benefit for the future

By Todd Liles Lance Koonce, Plumbing Manager, speaks on training benefit for the future
What big idea will you and your team take from this training series:

“The tools learned will be put into play when I get back.”

Submitted in class – April 25, 2012

Lance Koonce is a manager of a Plumbing Independent Contracting Company called Royal Plumbing located in Portland, TX.  Lance Koonce was kind enough to provide the wonderful video testimonial from above about his experience as an owner at the Service Excellence Training’s classroom training event.  As all great managers know, it is so important for training to be initially helpful and beneficial as well as useful for future learning experiences inside any independent contracting trade.  Lance felt that his experience at the training series was just that! This is what he had to say after his experience at the training series, “I got a tremendous amount out of this class.  As far as other students coming to this class, I would highly recommend it, if you want to be very successful.  You learn a lot and as long as you continue to learn once you leave, it is going to benefit you in the future.”

Here at Service Excellence Training, we get so excited to hear our independent contractors, like Lance, get motivated, inspired, and challenged by the training material at our training events.  The entire Service Excellence Training team, makes it our daily purpose to help independent contractors and their teams turn their learning into earning!

Lance Koonce also provided the Service Excellence Training team with some great written answers about his experience as a manager at the training series.  These statements will explain the big idea that Lance will take with him from this training series, the aspect that he liked most about this training series, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“The tools learned will be put into play when I get back.”

What did you like most about this training series:

“The interaction was great.”

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