What big idea will you and your team take from this training series:
“I really appreciate being taught the DISC Profile. Understanding my client’s personality will be a huge advantage.”
Submitted in class- September 12, 2012
Jason Shadowen is an owner of an Electrical Independent Contracting Company called Electrical Detectives located in Carterville, IL. Jason Shadowen was kind enough to provide the video testimonial from above about his experience at Service Excellence Training’s classroom training event. As an owner of an electrical company, Jason Shadowen understands the importance of relating to clients and the value of a truly great technician. These are two big ideas that Jason picked up from his experience at the training series created by Service Excellence Training. After his experience at the training series, Jason said, “a key point was learning the different personality traits, the different types of customers and being able to handle tbose different personality traits.” When clients feel understood by their service company then communication can happen more effectively!
Another great nugget that Jason Shadowen took from the training series was the values of a technician. He had this wonderful comment to say about Service Excellence Training’s information and training on the value of integrity inside a great technician, “Something I really appreciated about this class is teaching the true values of a technician.”
Jason Shadowen also provided the Service Excellence Training team with some wonderful written answers about his experience at the training series. These statements explain the big idea that Jason will take from the training series, what aspect he liked most about the training series, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.
What big idea will you and your team take from this training series:
“I really appreciate being taught the DISC Profile. Understanding my client’s personality will be a huge advantage.”
What did you like most about this training series:
“Teaching the core values of a true technician, integrity, honesty, humility, etc. Awesome job with this!”
