Michael Swann Testimonials

By Todd Liles Michael Swann Testimonials
What big idea will you and your team take from this training series:

“Reading client’s personalities for a better approach”.


Submitted in class – September 12, 2012

Michael Swann is a technician for an HVAC Independent Contracting Company called Freedom Heating & Cooling located in Bessemer, AL.  Michael Swann provided the Service Excellence Training team with a testimonial about this experience at Service Excellence Training’s classroom training event.  When it comes to engaging with clients and building rapport, it is so important that technicians learn about the details of personality types to ensure they can connect with their clients more effectively.  This is exactly what HVAC technician, Michael Swann, gained from his experience at this training series.  Along with gaining a greater understanding of the diverse range of personality types, Michael also explained that he learned more effective communication skills as well as basic mannerisms that he can implement to help grow his professionalism, rapport, and service excellence.

Here at Service Excellence Training, we want all of our independent contractors to take these same skills and positive encouragement from our training series back to their independent contracting teams.  We know that when our independent contractors are encouraged, engaged, and inspired then they can pass these skills and mindsets on to other vital team members inside their independent contracting company.

Michael Swann also provided the Service Excellence Training team with thoughtful written answers describing the big idea that he will take from this training event, what he liked most about the training series, as well as answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Reading client’s personalities for a better approach”.

What did you like most about this training series:

“Terry & Todd made the subject matter real simple to understand.”

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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