Derik Wolfeer Testimonial

By Todd Liles Derik Wolfeer Testimonial
What big idea will you and your team take from this training series:

“Determining client’s personality profile.”


Submitted in class – 10/24/12

Derik Wolfe is a manager of an HVAC Independent Contracting Company called 72 Degrees of Hickory located in Hickory, NC.  Derik Wolfe provided a wonderful testimonial to the Service Excellence Training team about his experience at Service Excellence Training’s classroom training event. Managers, like Derik, understand how important it is for technicians to determine how to interact with a client before jumping into a sales or service call.  So during his experience at the training series, Derik found the personality profiles to be a wonderful addition to the training material.  After his experience at the training series, Derik Wolfe said, “Todd and Terry are the best at helping technicians realize different people’s personalities and be successful at every opportunity they have.”

Here at Service Excellence Training, we want every independent contractor to realize how important relationships are inside their independent contracting companies.  We hope that you and your HVAC, plumbing, or electrical independent contracting team will say what Derik Wolfe said after his training experience with Service Excellence Training, “I would recommend this class to any technicians that wants to get better.”

Derik also provided the Service Excellence Training team with some wonderful written answers about his experience at the training series.  These answers cover the big idea that Derik will take with him from this event, what aspect of the training that he liked best, as well as answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Determining client’s personality profile.”

What did you like most about this training series:

“Finding out my profile and the importance of treating each individual different.”

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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