Burt Okitsu Testimonial

By Todd Liles Burt Okitsu Testimonial
What big idea will you and your team take from this training series:

“Script with techs.”


Submitted in class – 12/5/12

Burt Okitsu is a manager of an HVAC Independent Contracting Company called Washington Energy Services located in Seattle, WA.  Burt provided the Service Excellence Training team with a testimonial about his experience at Service Excellence Training’s classroom training event. As all owners, managers, technicians, CSRs, and dispatchers can vouch, training must not only be engaging and informative but also easy to implement into everyday work life.  When training is feasible and beneficial then it provides independent contractors with a means to grow their team and their service excellence skills.  During Burt Okitsu’s time at the training series, he found this to be true of our training.  While the training was informative and engaging, Burt Okitsu felt that, “the ideas were easy to implement.”

Just like Burt Okitsu, we hope that every independent contractor that attends our training series learns new skills and finds our training feasible to implement into the success strategy of their independent contracting team.  Here at Service Excellence Training, we are always looking for interesting, engaging, and feasible ways to turn your learning into earning.

Burt Okitsu provided the Service Excellence Training team with some thoughtful written answers explaining a big idea he took from the training, the aspect that he like most about the training, and the answer to the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Script with techs.”

What did you like most about this training series:

“Very positive. Good understanding of concepts and how to introduce to departments.”

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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