Hired in the Spring and Fired in the Fall

The seasonality of the air-conditioning business creates huge problems for many technicians. The biggest of these problems is being laid off when the season slows down. It has been estimated that 30% of the residential air-conditioning workforce will be laid off during seasonal slow times. This creates a huge strain for the technician and increases reputation problems for the industry. As a technician, you must deal with the fact that there is seasonality in this business.

3 Ways to Guarantee Your Employment After Summer

The goal of this blog and video is to help you stay employed during the slower seasons.

#1 Lower your callbacks

 Callbacks are typically a byproduct of poor communication and technical skills. If you want to reduce your callbacks, then you must do the following:

• Enhance your technical skills
• Communicate well

#2 Increase your results

A free economy only strives by producing results. You are part of this free economy. That means you have a responsibility to produce results in the following areas:

• Boost your key performance indicators
  • Average service ticket
  • Average replacement sale
  • Replacement leads generated
  • Closing percentages
  • Service agreements

#3 Lower your PITA factor

Nobody likes a pain in the a…-anatomy. This means you have to become responsible for your human interactions with your clients and your teammates. One of the ways to reduce your PITA factor is to learn to manage the items that are inside your control.

• Manage what is in your control
  • Income/Revenue
  • Attitude
  • Drama

There will always be seasonality in this industry, however, you don’t have to be a victim of the seasonality. You are now armed with the knowledge that will guarantee your employment with a successful company.

Knowledge does not guarantee success. You have to put this knowledge to work if you want to get results. Now that you have the knowledge, put it into action!

Do you need help getting to the next level?

 Our goal at Service Excellence Training is to double the results of our clients and their employees. We can achieve that through the following strategies:

• Classroom training
• Ongoing coaching and training both online and in-person
• Training at your facility
• Our comprehensive library of free videos and blog resources that you can find here

If you’d like to have a free consultation with one of our trainers, then simply complete the form below: