Sales Technicians and Client Personality Types

Having the ability to effectively present a sale or service opportunity to clients with differing personality types is a vital skill for all technicians working in an HVAC, plumbing or electrical independent contracting company. When technicians understand that appealing to a client depends firstly upon how they like to naturally receive information during a sale or service presentation then sales technicians or service technicians can achieve success when making a sale and relating to a client.  Success during sales requires this type of critical thinking about personality types because it is a technician’s responsibility to make the sale process comfortable for the client.

In this short video clip, Jonathan Young gives advice on using transitions within a sales presentation that can effectively engage clients with different personality types.  When technicians inside an HVAC, plumbing or electrical independent contracting company are trained on how to use these types of transitions, accompanied by proper body language then it allows clients to be treated in a way they are most comfortable as well as boost a technician’s potential for making a sale during a sales presentation.

Grow success inside your HVAC, plumbing, or electrical independent contracting company by making the understanding of client personality types during sales presentations a daily aspect inside your independent contracting company.  When leaders inside an HVAC, plumbing, or electrical independent contracting company devote training and time into exploring client personality types in sales situations then their technicians can have greater success making a sale and have greater independent contracting company success overall.  Here at Service Excellence Training, we love helping you and your HVAC, plumbing, or electrical independent contracting team turn learning into earning!

-Resource curated by Whitney Stewart of Service Excellence Training.