The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” doesn’t mean that your business cannot be successful and productive during the fall and spring. Slower times call for company creativity and a renewed focus on the important foundations of service excellence.
This is the last week of our exploration of tips from Matt Stewart, Operations Manager at Advanced Comfort Systems, that aid independent contractors in maintaining success during the “slow season.” Matt explained the third way he prepares his company for success during these slower times is to “Involve CSRs in outbound calling.” Here are a few ways outbound calling can effectively benefit your company:
Having a plan for employees in every branch of your service company is vital to the overall health of your business year-round. CSR outbound calling is a great way for independent contracting companies to maintain contact with their clientele and create opportunities for service technicians or sales technicians to interact with customers face-to-face. If you want to reexamine certain areas in your company that may need a boost, allow Service Excellence Training to aid in the evaluation process. Thank you for following Service Excellence Training’s weekly posts. Here at Service Excellence Training we want to help you turn learning into earning!
-Resource curated by Whitney Stewart of Service Excellence Training.
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