No matter the season within the HVAC, Electrical, or Plumbing industry and no matter the reason for the customer call, independent contractors should never forget the key action steps that make up their company’s “non-negotiables.” While these actions may seem like minor aspects in the big scheme of a business, it is vital to remember that the small things add up. Non-negotiables create consistency among your team, build value within your company, and greatly effect your overall service excellence.
The purpose of performing these non-negotiables can be seen when we begin to view our service from our customer’s perspective. Within the service and sales industry it is vital to learn to see the world from others’ standpoints because at the end of the day the customer’s perspective is the only one that can lead to a sale. But what service providers can control are the action steps taken to build and transform their customer’s perspective of their service, their company, and their product. When service technicians, sales technicians, CSRs, and managers perform their company’s non-negotiable action steps to the highest standard these are three major perspectives that their customers will have:
Laying out company non-neogiables should be of the highest priority to independent contractors. Customer’s can build a positive view and perspective of a business when excellent service is provided consistently. Non-negotiables are a means to creating this type of company consistency. These non-negotiable action steps should be specific, purposeful, and feasible for every call. At Service Excellence Training we want your company to achieve success in all facets of business. If you want to build and strengthen your company’s non-negotiables let Service Excellence Training help transform your learning into earning!
-Resource curated by Whitney Stewart of Service Excellence Training.
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