I know, you are probably thinking to yourself “What does Thomas mean by that?” Has Thomas hit his head and is this blog the result of a serious head injury? NO, I promise, there is power in the statement…If You Don’t Train Them They Just Might Stay!
Your team, your people, are a product of their previous environments. What I mean is that most of the team members that you hire have worked somewhere before. It is likely that they worked for one of your HVAC, Plumbing or Electrical competitors. It is also quite possible that over the years they have picked up and created HABITS. The habits formed are likely due to their previous work environment and leadership. Their habits are also formed by an abundance of previous training or a lack of previous training.
Good or Bad, they come to you with a past. HABITS! Sometimes this can have a very positive impact on your Business but many times the Habits created have the ability to have a very negative impact on our Business.
The reality is we can’t and won’t make the PERFECT hire each and every time. So, when you do hire someone that comes to you with BAD HABITS what do you do? Do you buy into the lie that “you can’t teach and old dog new tricks”?
The reality is that some will come to you with this set of beliefs. It’s what they have been taught. It’s HABIT. As a Leader, If you believe the lie that you cannot teach an old dog new tricks you are accepting the lie. If you are accepting the lie you are also accepting the results.
Thousands? Tens of Thousands? Hundreds of Thousands? Your Clients? Your HVAC, Plumbing or Electrical Business
Now, I want to make sure the point is clear! If you don’t train them they just might stay!
But…what if you do? What if you provide World Class Training to your team, what’s the cost? Or, should I say,What’s the investment?
What are you willing to invest in your team and in your Business. In the end, you are NOT in the systems Business. You ARE in the people Business and your PEOPLE need training to deliver the World Class Service your clients want and deserve!
What are you willing to invest? What is the Return on Investment? Is it worth it?
What are you waiting for?
A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.
Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.
Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!
We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.