As a communication company, we often show you ways to soften the blow of bad news.
“Mrs. Smith, I’ve found what is causing your challenge today . . . . “
Yet, you will not always have a repair or a replacement to discuss. Sometimes, you will have nothing to recommend to the client.
This is good news for the client, but may not feel great to your pocket book.
It’s important that you are skilled at delivering the good news as well. Post your best delivery of good news in the comments.
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