As a communication company, we often show you ways to soften the blow of bad news.
“Mrs. Smith, I’ve found what is causing your challenge today . . . . “
Yet, you will not always have a repair or a replacement to discuss. Sometimes, you will have nothing to recommend to the client.
This is good news for the client, but may not feel great to your pocket book.
[I’ve shot a short video on the subject. Use it as a lead in to the conversation at your company.]
It’s important that you are skilled at delivering the good news as well. Post your best delivery of good news in the comments.
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