If you attempt to dispatch a Millennial for your profits, then you will have trouble on your hands. Millennials don’t value profits over a happy personal life.
This creates a challenge for the on-demand service company.
Prior to the millennial generation, there were 3 Golden Standards for Dispatching.
Life balance. This is the biggest challenge with dispatching purely for profits.
This method will have your best service techs and salespeople working long hours. It will focus their life on work, as opposed to a healthy life balance. RELATED: Killing the Service Tech
Dispatching Purely for Profits means that your service techs have to be company and goal driven.
29% of millennial workers are engaged in their jobs, while 25% of millennials are fully engaged customers. As employees and consumers, millennials’ engagement trails that of other generations.
This means that 71% of millennials are not going to be dispatched for YOUR Profit.
They don’t care, and will quit if you push them too hard.
No. You can’t go into the future without the millennial team member. Sorry.
Millennials are the largest generation in American history. There 75.4 million Millennials today.
The Millennial generation also has the largest generational span. The first millennial was born in 1980, and the last was born in 2004.
Now, take this into consideration: most service techs come off their tools around the age of 50.
The service industry today is aging. I’ve heard that the average age of today’s service tech is 43.
That means the older generation will be moving into management, or new fields soon. Millennials will replace the previous generation.
In order to Dispatch and Manage a Millennial, you most know what is important to a Millennial.
I’ve essentially laid out the argument that Millennials will not be controlled by your agenda.
This is a huge source of frustration for Service Company that has an On-Demand Nature.
Here’s how you do it:
The Millennial Generation is now. This generation is loaded with potential. The companies that will win with the Millennials are the ones that learn to adapt and apply these lessons.
Todd Liles is the CEO of Service Excellence Training. SET is Business Consulting and Training Company specializing in Service and Sales Training for Techs, CSRs, and Sales Professionals.
A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.
Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.
Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!
We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.