Just because you can produce the big numbers at your home services company doesn’t mean you have to be loud and prideful about it. If you’re a superstar, someone may have told you that arrogance is how you gain respect. Shockingly, that is not the case. Confidence is a perfectly fine attribute, it’s even a good one to have! But arrogance can lead you down a difficult path.
You can be a superstar without being insufferable. When you act like the “King of the Technicians,” you do damage to your reputation and eventually alienate yourself from the team.
If you’re the big producer, congrats! If you’re full of yourself, then take some lessons from the Service Excellence team.
Being a consistent employee and a dependable team player helps you win at work and in life. Let’s break down five reasons why consistency and humility always win out in the end.
Every manager worth their salt wants a technician who is dependable and level-headed. Your team counts on you to show up ready to work on the daily. They expect you to be on time in the morning, properly dressed and prepared to take on the day.
Less-successful employees think the world will wait on them. You know that early is never late. Set yourself up for success by being timely and presentable.
A winner keeps their eyes, ears and mind open. You know that every day is a new day to learn. Instead of shutting down new ideas, embrace them.
Some people think they know it all and you can’t teach them anything. This comes at a great cost to the development of skill and talent.
No one knows everything in an industry that is constantly advancing and improving. Never stop honing the skills that make you a winner.
Be thankful for the opportunities to work. Remember that every tune-up is a great opportunity to do good work. Understand that whether you make a sale or not is dependent upon your attitude and consistently practicing your skills.
A lesser technician thinks they should only get the “best” calls. You know better — you should understand that every call is important to each customer. It’s up to you to give them top-quality service.
Technicians have to provide a comprehensive experience, or else customer perception is thrown off. Without attempting to build a relationship with our customers, our process fails. Loyalty involves more than a commitment to our customers — it’s a commitment to our team.
A winner is loyal to their team. They are not constantly threatening to jump ship when things don’t go their way. A winner understands that business has its ups and downs. They also understand that they should be working hard for the team, too. A loyal, consistent employee will not leave for the next opportunity that crosses their path.
Coworkers spend a lot of time together — so why not make the experience enjoyable? Support your teammates and grow more successful by being easy to work with.
If you’re a superstar, then congratulations! You have done a lot of hard work to get to where you are. Just remember this, you don’t have to be boastful to be a superstar. Follow our guide and watch how you continue to improve as a person and as a producer.
Learn more about how to be a healthy big producer by participating in one of our classroom training sessions. More of an independent learner? We offer ebooks and webinars to fit any learning style. At Service Excellence, we IGNITE THE POWER WITHIN.
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