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Helping The Competition

By Service Excellence Training Helping The Competition

In every kind of business industry, there is a natural level of competition. Where you’ve recognized the need and provide a service, others have too. At times, competing businesses can get into the mindset of dislike for each other — especially when demand is low and we are all struggling. 

Logically, it is better for your business to have less competition in your area, but what happens when a competitor asks for your help? When a competing business is in real trouble, will you step up and lend a hand? Will you fill that gap? 

Todd Liles did. And we’re going to tell you why.

Service Excellence Helped Our Competitor

Todd was messaged by ServiceTech Secrets, a competing home services training company that Service Excellence has no previous partnership with. The owner of the company was in a difficult situation because his main trainer and leader of training had decided to leave the company abruptly. 

Todd listened to his competitor and heard how passionate he was about his team and providing great training to his clients. Instead of leaving ServiceTech Secrets to their fate, Todd stepped up and offered to guest teach a class — free of charge. In the same week, another fantastic coach at Service Excellence, Chris Loudrmilk, stepped up and taught another class.

Why Go Out Of Our Way To Help The Competition?

When asked by several people why he would go out of his way to help his competitor, Todd responded, “Look at our mission statement. It says that we are here to bring power and hope to the residential trades — including the people that serve in the trades and are served by the trades. That’s our mission.”

Todd heard that lack of hope and power from the ServiceTech Secrets owner, and being able to help in their time of need fit Service Excellence’s mission statement. It fits our overall purpose. Our purpose isn’t to make money and profits. Our real purpose is to empower all of you out there in the trades services.

Live Out Your Mission

If you really have the heart to serve, then your competitors should never be true adversaries. There have been several times when Todd has lent a hand where it’s needed or recommended competitors to clients who were looking for something different. 

There will always be a moment when a client isn’t the right match for you, and you have to decide if you’re going to let them suffer or refer a competitor to try and fit their needs. We refer our clients at Service Excellence because it’s the best way to serve.

Helping the competition isn’t about telling other people you’ve done it or gaining some financial benefit — it’s about humbly living out your mission. 

Learn The Service Excellence Way

When you see the world as a place of abundant opportunity, a place where our resources aren’t scarce and we can use creativity to achieve whatever we want to, you’ll be much happier. Your professional goals don’t have to be selfish all the time when you see that helping someone in need doesn’t actually hurt you at all. If you’re interested in training with our coaches or learning more about the ways Service Excellence lives out our mission, contact us!

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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