Training and Consulting Serving the Trades Since 2011

Blog

3 Golden Standards of Employment

By Service Excellence Training 3 Golden Standards of Employment

As owners and managers of home service companies, one of the most important decisions you make is choosing the right employees to hire. Your team represents you and your company every day to the public, and the wrong team member can cause major trouble for you. 

 Setting and maintaining some standards of employment for your company can help you adhere to your personal and professional standards of behavior. Many times standards are created from each owner or manager’s personal beliefs for their company.

The hiring process has changed a lot over the years, so how do you know what the golden hiring standards are?

Skill Level

The need for highly skilled employees really hasn’t changed over the years. You want the best candidates to represent your company, and the best people to serve your customers with superior services! 

Potential employees with training and skills in your industry should always be considered for employment no matter what they look like. Delaying your judgement of a person until you have fully evaluated their skill level is a really good standard to implement. 

Professionalism that you can rely on is always going to be in demand!

Legal Drug Policy 

To be clear, when we refer to ‘drug use’ we’re talking about legal drugs which are used after hours on employees’ personal time. 

Now, when an employee finishes their shift, goes home and consumes alcohol, employers don’t usually care. As long as they are completely sober at work, there is no reason to mandate what your team does on their own time.

Is it the same for legal drugs?

Many states have legalized marijuana, and more may make it legal. The science behind testing for drug use is different from alcohol. One-time users of marijuana can have a positive drug test for several days and regular use can cause a positive drug test for several weeks!

So, what standards about drug use will you decide to define for your employees?

There is no right answer – you need to decide based on what your beliefs are for your company and the liability you hold for your customers and employees.

Criminal Record

Many companies in the past have enforced a zero-felony policy for their employees. 

Is that still a fair standard to enforce?

Felonies can range in intensity from class 4 to class 1. You may see a big difference in a class 4 felony charge for possession of a weapon to a class 1 felony for first degree murder.

It all comes down to what you believe as an owner or manager. You can believe in second chances and reformation. You can believe that hiring someone with a lower class felony is okay. You can also decide that you don’t want to risk your company’s reputation or your customers’ safety.

Form your opinion and don’t be afraid to stick to it!

The Key To Hiring Policy

The main thing to keep in mind when deciding what your standards of employment are is that they need to be clear. Making an official employee handbook that outlines your policies in detail is fantastic. At the very least your job descriptions and interviews should clearly explain the expectations you have for your employees.

Service Excellence recommends that you decide what your standards are and use them to assist in your hiring process. Be confident in your decisions, and if you need help sorting out what your hiring standards are, give us a call!

Get Connected

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

142 Cimarron Park Loop, Ste E, Buda, TX 78610
© 2021 Service Excellence Training. All Rights Reserved
Website by Leadhub