Event Registration

PRESS PLAY for Sales Nov 6th-8th, 2017

Only 4 Remaining - Early Bird Offer!

$329 OFF for the first 10 Students

 

CLICK to >>  Register

 


 Fixing the Problems of Poor Sales

As a Salesperson, you understand the importance of closing the sale!  When you don't close a sale, someone other person is going to step in and take your commissions!  Often times, this is after you have done an expert job at educating the client.  In a way, your knowledge was used to help the competition!

I have never met one person that is happy with low results, and is on performance based pay.

Have you stopped to imagine how much better your life would be if you closed just 20% more of the calls you missed?

20% more closed calls means an extra $20,000 in personal commissions for most HVAC and Plumbing Sales Professionals!

Sales SeriesThe Answer to Your Pay Raise is HERE!

If I told you there was a guaranteed way to make more money, on the same number of calls, you would be interested, wouldn't you?

That is exactly what you will learn how to do in The PRESS PLAY for SALES Training Series!

I (Todd Liles) have personally trained thousands of Sales Professionals to Sales Success.  My sales training partner (Thomas Dougherty) has done the same.  More over, we do it everyday.  We clocked in over a 10,000 hours of real sales training.  We have helped the companies that work achieve millions in increased sales.

We Increase All Sales Numbers:

  • REPLACEMENT Average Tickets
  • REPLACEMENT Closing Percentages
  • BIG Add-On Opportunities
This is the most powerful and transformational SALES experience for your Plumbers, HVAC Techs and Electricians.
Give us 3 days, and we will give you a highly productive sales machine.

This program SOLD OUT for the last two years, because.... IT WORKS!


CLICK to >>  Register

 

DAY 1 - WHAT YOU’LL LEARN

Laying the Foundation

  • The foundation of Sales must be strong to support a big future. You receive a solid foundation built on proven principles.
  • This lesson lays a solid foundation built on proven principles.

Winning With Personality Types

Knowing How to Control Personalities Starts with Knowing the Personality Styles.DISC and Advanced Insights

  • You will learn exactly what it is that motivates people to take action.
  • You will learn the driving force behind the DISC personal-DISC and Values assessment prior to attending the program. These assessments will be completely unpacked in a 67 page report.
  • You will use this report to understand how you can improve your communications, overcome objections, and boost sales!

Preparing for the Call

  • This lesson explains exactly how to get yourself mentally and emotionally ready to win! You will learn how to prepare in a way that produces results.

Relationship Building

Common Ground

  • All relationships are about common ground. You will learn how to find the common ground subjects that will allow you to build a powerful relationship with any client.
  • This is a powerful lesson that removes the obstacle “They did not like me.”

Evaluating Through Questions

Knowing How to Ask the Questions That Get You the Answers You Want

  • Did you know that the ability to ask the right questions is the most important part of the entire sales process?
  • You will learn how to build your presentation based on the client’s answers.

DAY 2 - WHAT YOU’LL LEARN

Settling Anxieties

Credibility

  • The client is thinking “Can design a system that will handle our needs?”
  • You will learn how to make them think “I won’t use anyone else!”

Price

  • You will learn how to address the client’s fears about price, and overcome any price objections.

System Design

Proving Your Recommendation Through an Undeniable Method

  • If the client doesn’t believe your findings are correct, you will never win his business.
  • You will learn how to get absolute confirmation from the client.

Presenting Prescriptions

Amplifying the “Yeses” in Your Presentation

  • Getting a “Yes” is all about building value that is greater than the price concerns.
  • This lesson is for anyone who has ever been told: “You are too expensive!”

Mastering Your Presentation

  • Todd Liles will take you through every step in mastering the use of a Professional Presentation
  • You will also receive access to the Design Guide that you can customize for your company! This is included with your class!

FREE DESIGN GUIDE CUSTOMIZABLE FOR YOUR COMPANY!

The Design Guide

We are proud to provide the training for Abacus Plumbing and Air Conditioning, and to have created their "Comfort System Design Guide."

DAY 3 - WHAT YOU’LL LEARN

Overcoming Objections

Eliminate the “No’s” From Your Life

  • Objections occur on every call. Unfortunately, most salespeople don’t know how to professionally work through the objection.
  • You will learn how to use the objection to create the close.

Closing

Boosting the Replacement Ticket

  • There are techniques that you will master that have proven effectiveness for increasing your current average ticket.
  • You will return home with POWERFUL CLOSES that WORK!

The Options CLOSE

  • You will learn how to use the Options Close to create a desire for your recommendations.
  • You will learn how to perform the "A,B,C" approach to closing.

Creating Desire for Large Ticket Items

Add-ons Boost Sales

  • You will learn the secrets to creating large replacement tickets through the power of add-ons.

How do I register for this program?

You can do that now by clicking the register button below:

CLICK to >>  Register

 

Register by phone:  512-333-4133.  You can also call our office and we will personally handle the registration process for you over the phone.

 

What is the investment for the program?

New Students – $2,197 per new student.

Managers – $1,097 per manager.  Managers have the special privilege of attending with their people at 50% off the retail total.

Returning Students – $549 per returning student. Students returning to the same class can attend at  75% off the retail total.   To register a returning student, simply email [email protected] with the following information:  1.  Name of student, 2.  Class they would like to attend.

 


Money Back GauranteeThis Program is backed by our 100% Money Back Guarantee.

"I have given money back to 1 person out of the thousands that have been trained at Service Excellence Training.  Our teachings produce huge results, but we are not for everyone.  If at the end of this training, you do not believe the the information shared with you will produce a profitable return, then we will give 100% of your Money Back." - Todd Liles, CEO of Service Excellence Training.

 


FREQUENTLY ASKED QUESTIONS

What if I can’t afford the program?

You may consider accessing our free blogs and short videos online. You can also have us deliver the material in a pay as you go method by utilizing our Live Online Training Services.

How do I know if this program is right for me or my company?

If you are a TECHNICIAN or SALESPERSON who is looking to take his/her career to the next level!

Will I have to purchase additional resources or materials outside of the registration fee?

No. Part of the value of this event is that we include the materials that you will need. We also offer a Sales Presentation System at no extra charge. You will bring back not only the blueprint of success, but you will bring back a ready to modify sales presentation book, completely customizable for your company.

Where will this program be held?

The program is in Austin, TX.  If you are flying, you will fly into the Austin International Airport.  The class is held at our training facility at the LifeAustin Campus.

1. Lodging is not provided.

2. Renting a car is recommended.  We will aid in transportation from the local hotel to the training facility for those that do not rent a car.

Hotel Information? - Sonesta Bee Cave Austin - BEAUTIFUL LOCATION

This location is in the heart of Texas Hill Country in beautiful Bee Caves, Texas.  The hotel is built in the center of a large shopping center with walking access to Movies, Entertainment, and Restaurants.

Service Excellence Training - corporate rate $139 

Tel: 512.483.5900 

Address:  12525 Bee Cave Parkway Bee Cave, TX78738, United States

When will this program start and end?

Monday through Wednesday:  8:00 am start.  Ends Wednesday by 12:00 pm.

*Note, during that same other programs will be taught.

What other Programs will be available?

Price: New Student $2,197.00

Date: November 6, 2017

PRESS PLAY for Techs Nov 6th-8th, 2017

Only 4 Remaining > EARLY BIRD OFFER!

$329 OFF for the first 10 Students

 

CLICK TO >>  Register


Helping Techs Reach Their Full Potential

Are you are Service Tech that has watched others reach big numbers, and wondered "How are they doing that?"  Perhaps you manage service techs that you know have greater potential.

Imagine how much more you, and your team could make if you sold MORE of your CURRENT service calls, and did so at a HIGHER average ticket?

That's how you add sales without spending more on marketing!

If you increased your closing percentage on service calls by 15% and increased your average ticket by $100, that equates to over $63,750 in additional revenue in a year.

How much could that add to the bottom line, and to the well being of you and your team?

If this sounds too good to be true, it isn't. We have trained thousands to do this everyday in the field.

Just Check out these results:

Steve Plumbing Numbers

We Increase All Service Numbers:

  • Service agreements
  • REPLACEMENT leads
  • Add-On Opportunities
This is the most powerful and transformational learning experience for your Plumbers, HVAC Techs and Electricians.
Give us 3 days, and we will give you a highly producing service technician.

This is our most requested course for a reason.... IT WORKS!


CLICK TO >>  Register

DAY 1 - WHAT YOU’LL LEARN

Laying the Foundation

  • Technicians thrive when they can see their future in your business.
  • This lesson cast the vision as to what it means to be a vital part of the team.

Controlling Personality Types

Knowing How to Control Personalities Starts with Knowing the Personality Styles.DISC and Advanced Insights

  • You will learn exactly what it is that motivates people to take action.
  • You will learn the driving force behind the DISC personal-DISC and Values assessment prior to attending the program. These assessments will be completely unpacked in a 67 page report.
  • You will use this report to understand how you can improve your communications, overcome objections, and boost sales!

Preparing for the Call

  • This lesson explains exactly how to get yourself mentally and emotionally ready to win! You will learn how to prepare in a way that produces results.

Relationship Building

Common Ground

  • All relationships are about common ground. You will learn how to find the common ground subjects that will allow you to build a powerful relationship with any client.
  • This is a powerful lesson that removes the obstacle “They did not like me.”

Evaluating Through Questions

Knowing How to Ask the Questions That Get You the Answers You Want

  • Did you know that the ability to ask the right questions is the most important part of the entire service process?
  • You will learn how to build your presentation based on the client’s answers.

DAY 2 - WHAT YOU’LL LEARN

Settling Anxieties

Credibility

  • The client is thinking “Can he fix this?”
  • You will learn how to make them think “I won’t use anyone else!”

Price

  • You will learn how to address the client’s fears about price, and overcome any price objections.

System Diagnostic

Proving Your Recommendation Through an Undeniable Method

  • If the client doesn’t believe your findings are correct, you will never win his business.
  • You will learn how to get absolute confirmation from the client.

Presenting Prescriptions

Amplifying the “Yeses” in Your Presentation

  • Getting a “Yes” is all about building value that is greater than the price concerns.
  • This lesson is for anyone who has ever been told: “You are too expensive!”

Mastering Flat Rate Pricing

  • Terry Barrett will take you through every step in mastering the use of a Flat Rate Pricing System.
  • You will also receive access to the Visual Price Guide that is included with your class!

FREE VISUAL PRICE GUIDE CUSTOMIZED FOR YOUR COMPANY!

The Options Guide

DAY 3 - WHAT YOU’LL LEARN

Overcoming Objections

Eliminate the “No’s” From Your Life

  • Objections occur on every call. Unfortunately, most technicians don’t know how to professionally work through the objection.
  • You will learn how to use the objection to create the close.

Closing

Boosting the Service Ticket

  • There are 3 techniques that you will master that has proven effectiveness for increasing your current average ticket.

The Options CLOSE

  • You will learn how to use the Options Close to create a desire for your recommendations.
  • You will also receive a fully customizable Options Form that you can use in your company.

Service Agreements

Service Agreements are the Life Force of Your Future Success

  • You can not guarantee repeat business without a long term commitment from your client.
  • You will learn how Terry Barrett successfully implemented a greater than 60% agreement conversion in his company and the companies of our clients.

Creating Leads for Large Ticket Items

Replacement Sales are Critical

  • The Technician Lead is the highest impact revenue generator inside your business.
  • You will learn how to convert +50% of your opportunities in an ethical manner.  *Terry's guys are converting 80% company wide!

Add-ons Boost Sales

  • You will learn the secrets to setting leads for large ticket add-ons that sell.

How do I register for this program?

You can do that now by clicking the register button below:

 

CLICK TO >> Register

Register by phone:  512-333-4133.  You can also call our office and we will personally handle the registration process for you over the phone.

 

What is the investment for the program?

New Students – $2,197 per new student.

Managers – $1,097 per manager.  Managers have the special privilege of attending with their people at 50% off the retail total.

Returning Students – $549 per returning student. Students returning to the same class can attend at  75% off the retail total.   To register a returning student, simply email [email protected] with the following information:  1.  Name of student, 2.  Class they would like to attend.

 


Money Back Gaurantee

This Program is backed by our 100% Money Back Guarantee.

"I have given money back to 1 person out of the thousands that have been trained at Service Excellence Training.  Our teachings produce huge results, but we are not for everyone.  If at the end of this training, you do not believe the the information shared with you will produce a profitable return, then we will give 100% of your Money Back." - Todd Liles, CEO of Service Excellence Training.

 


FREQUENTLY ASKED QUESTIONS

What if I can’t afford the program?

You may consider accessing our free blogs and short videos online. You can also have us deliver the material in a pay as you go method by utilizing our Live Online Training Services.

How do I know if this program is right for me or my company?

If you are a TECHNICIAN who is looking to build his future, this is for you!

Will I have to purchase additional resources or materials outside of the registration fee?

No. Part of the value of this event is that we include the materials that you will need. We also offer a Pricing System at no extra charge. You will bring back not only the blueprint of success, but you will bring back a fully built , ready to go, completely customizable pricing guide for your company.

Where will this program be held?

The program is in Austin, TX.  If you are flying, you will fly into the Austin International Airport.  The class is held at our training facility at the LifeAustin Campus.

1. Lodging is not provided.

2. Renting a car is recommended.  We will aid in transportation from the local hotel to the training facility for those that do not rent a car.

Hotel Information? - Sonesta Bee Cave Austin - GREAT LOCATION

This location is in the heart of Texas Hill Country in beautiful Bee Caves, Texas.  The hotel is built in the center of a large shopping center with walking access to Movies, Entertainment, and Restaurants.

Service Excellence Training - corporate rate $139 

Tel: 512.483.5900 

Address:  12525 Bee Cave Parkway Bee Cave, TX78738, United States

When will this program start and end?

Monday through Wednesday:  8:00 am start.  Ends Wednesday by 12:00 pm.

*Note, during that same week the other programs will also be taught.

What other Programs will be available?

Price: New Student $2,197.00

Date: November 6, 2017

The CSR Series - Nov 6th-7th, 2017

Only 4 Seats Remaining 


Close More Calls - Increase Profits

Imagine John as a business owner. He loves his business, and clients. He wants to be known as the premier client service company in his market place. Yet, he doesn't get the chance to send his techs to every opportunity. Why?

Because his CSRs aren't closing the calls.

One day, John decided to sit down and calculate the cost of those lost calls. He was wondering, how much money is lost in:

  • Wasted advertisment
  • Missed repairs
  • Lost big ticket replacements.

Have you ever wondered how much money you were losing?

When John added up the lost money, he nearly had a heart attack. He realized where all his profits were going.

His profits were being ate up in missed opportunities.

How much more money would you make if your CSRs were Masters at Closing the Call!

Let's look at one fast example: John's company has 3 technicians and 1 CSR. The company's average ticket is $300.  With just one more closed call from the CSR, the potential additional revenue is $75,000 or more. That's minimum potential. Just from one additional call booked per day.

After Training, Your CSRs WILL be able to:

  • Empathize and relate with your clients
  • Provide your clients a transformative experience
  • Gain instant likability from the client
  • Ask questions that mean something to the client
  • Learn how to listen for accuracy, and sense the objection
  • Dispatch based on skill set, not just profits
  • Offer the best solution
  • Flat out close more calls!
  • Track their call booking rate with a simple tool
In 2 days, we will empower your CSR and Transform their results.
Give us 2 days, and we will give you a highly producing CSR.

You have been asking for this program.... YOU HAVE IT!


Click Here to > Register

DAY 1 - WHAT YOU’LL LEARN

The Transformative Client Experience.

Discover what it takes to provide a transformative experience to your clients over the phone.

  • Identify the "avatar" of your client
  • Map the client experience
  • How to establish an amazing first impression

Banish Distractions to Improve the Client Experience

Eliminate road blocks that stop CSR’s from providing a transformative experience.

  • Uncover the myth of multitasking
  • Learn to destroy obstacles and challenges before and when they arise

Reclaim and recognize the phone as the priority 

  • Map team roles
  • Identify individual strengths
  • Identify team strengths

Personality Types DISC

Learn how to recognize personalities over the phone

  • Quickly identify the personality over the phone
  • Adapt your communication style to the clients needs
  • Learn to be an overall better communicator

Build relationships with your clients

  • Build a 5 Star customer greeting
  • Learn how professionalism impacts the clients opinion of you

Information Gathering

Getting the information to qualify a client

  • Active listening - what it means to truly hear your clients
  • Call qualification - discovering what your clients want and need

Settle client anxiety

Reducing fears and getting more “yeses”

Establish credibility for the company

Create an action plan for the client experience

Build enormous team member and company value

DAY 2 - WHAT YOU’LL LEARN

Schedule the service

Close more calls

  • Gain confidence asking for the sale
  • Know when you have earned the right to ask for the close
  • Learn the 5 key closing questions

Overcome objections

  • Discover the words that calm the angry client
  • Develop specific scripts that uniquely work for your company
  • Master overcoming objections in a group work environment

Positive language: removing “can’t” and “don’t” from your vocabulary

Dispatching for Skill Sets

The right technician to the right call

  • You will learn how to send the best technician to a call based on their skill set.
  • This will create a Happy Client, and a Happy Tech.
  • In addition, your Profits will soar.
  • You will graph out your teams strengths and personality types

Data entry for success

Prove to the client you are the professional

  • Excellence in note taking skills
  • Logging opportunities today, for tomorrow
  • The critical nature of data entry correctness and completeness

Planting seeds for additional services

Using the phone as a touch point to inform about additional services

  • How to offer additional services the clients actually needs
  • Excite clients about add-on services before the tech gets to the door
  • Offer the solutions to the problems they have

Value Boosters

Identifying ways to stand out from your competition

  • Improve the client transformation road map
  • 2 little steps to increased customer satisfaction
  • Increase customer loyalty and reviews
  • Stand out from the crowd, and beat the competition

Season leveling

Out-bound calling for hibernating opportunities

  • You will know how to build a working out-bound program
  • Gain confidence with out-bound calls
  • Discover how to nurture opportunities to out-bound

Sales call booking

Handling the sales call for success

  • Scripts for booking a sales call
  • Setting the sales team up for success
  • Showing value in the process

How do I register for this program?

You can do that now by clicking the register button below:

Click Here to > Register

Register by phone:  512-333-4133.  You can also call our office and we will personally handle the registration process for you over the phone.

 

What is the investment for the program?

New Students – $1,757 per new student.

Early Bird Offer – $1,494 per student.  Offer is extended to 10 companies only.

 


Money Back Gaurantee

This Program is backed by our 100% Money Back Guarantee.

"I have given money back to 2 people out of the thousands that have been trained at Service Excellence Training.  Our teachings produce huge results, but we are not for everyone.  If at the end of this training, you do not believe the the information shared with you will produce a profitable return, then we will give 100% of your Money Back." - Todd Liles, CEO of Service Excellence Training.

 


FREQUENTLY ASKED QUESTIONS

What if I can’t afford the program?

You may consider accessing our free blogs and short videos online.

How do I know if this program is right for me or my company?

If you are a CSR (or manager a CSR) this is for you!

Will I have to purchase additional resources or materials outside of the registration fee?

No. Part of the value of this event is that we include the materials that you will need.

Where will this program be held?

The program is in Austin, TX.  If you are flying, you will fly into the Austin International Airport.  The class is held at our training facility at the LifeAustin Campus.  1. Lodging is not provided.  2. Renting a car is recommended.  We will aid in transportation from the local hotel to the training facility for those that do not rent a car.

Hotel Information? - Sonesta Bee Cave Austin - NEW LOCATION

In the heart of the Texas Hill Country in beautiful Bee Caves, Texas.  The hotel is built in the center of a large shopping center with walking access to Movies, Entertainment, and Restaurants.

Service Excellence Training - corporate rate $139 

Tel: 512.483.5900 

Address:  12525 Bee Cave Parkway Bee Cave, TX78738, United States

When will this program start and end?

Monday and Tuesday 8:00 am start.  Ends on Tuesday by 4:00 pm.

*Note, that this is the week following the sales and tech class.

Price: Class Attendee $1,757.00

Date: November 6, 2017

The Owner's Series Nov 9th-10th, 2017

EARLY BIRD OFFER! 

$404 OFF 

 

CLICK to >> Register


Re-ignite the Passion and Purpose in Your Business!

(New Program!! Limited Seating)

Your business is your personal rocket ship. It will either get you to the stars, or explode on the launchpad.

Your business should fuel your passion. It should excite you, and be a path to your purpose. However, that's not the case for many business owners.

In talking with these Business Owners, they've told us that their business is giving them anxieties.

Let's see if you have ever had these thoughts:

"This business is no longer fun.

How am I going to face tomorrow?

Staying up at Night

Will we hit budget this week? (Do we even have a budget?)

Why I'm I even trying?

Could I sell it?

Who the hell would want to buy this?

What's it even worth?

How will I ever retire?

How can I get this business under control and back on track?"

Truthfully, have you ever had those thoughts?

You're not alone.

We hear of struggles every day from Business Owners telling us that their business is "out of control,"  and that they are afraid it is going to fail, or at the very least drive them "crazy."

These Business Owners are often shocked to learn... It's usually not the business that's the problem!

It's usually the Business Owner.

But Here's the Good News:

You can regain control in your business, and re-ignite the passion that made you open the business in the first place. That's why we have developed the Business Series for Owners and Managers.

This training has been developed from the years of coaching and training we have been providing to our existing clients and members.

 

If you are ready to Ignite Your Business, then register below!

 


CLICK to >>  Register

 


DAY 1 - WHAT YOU’LL LEARN

Discover your "Why"

Establish Your Personal Goals

  • Articulate and write down your goals
  • Incorporate Your Goals into Your Business Plan

Design Your How

Business Goals and Succession Plan

  • Learn how to set goals that are “self-motivating”
  • Build a business that gives you the resources to achieve your WHY.
  • Build a business investors want to buy!

Show Me the Money

Financials – Decoding the Numbers

  • Gain better financial awareness of your business
  • Gross Profit, Net profit, and Breakeven
  • Learn the amount your business needs to live prosperously
  • Plan your True Net Profit – Don’t hope for it.

Breakeven

What it takes to Stay in Business

  • Learn Your “True” Breakeven
  • How Your Business is Funded

Pricing for Profits

How to Determine your Market Price

  • Discover Your “True” Price
  • How Your Pricing Affects Your Business

Forecasting Business Growth

Plan your Growth by Quarter

  • Discover the income Cycle of Your Business
  • Using Natural Revenue Cycles to Accelerate Growth
  • Build a Growth Plan
  • Automatic Business Growth

Managing Business Growth

KRAs, KPIs, & Scoreboards

  • Getting your Team to Play the Game of Business
  • Setting and Hitting Incremental Targets

DAY 2 - WHAT YOU’LL LEARN

Compensation Models

Tying Rewards to Results

  • Rewards That Work
  • Motivate the Right Behaviors

Powerful Coaching

Leading & Managing to Sustained Success

  • Gaining Higher Loyalty and Performance
  • Managing Success Through Influence

Power Groups – Work Time

  • Discuss Strategies for Success
  • Group Workshop
  • Peer Accountability

Making Sense of Marketing

Four Pillars of Successful Marketing

  • Four Marketing Systems You Must Have
  • Building a Successful Marketing System
  • In the last session, you will create the vision for your service department, and leave with a plan that you can bring to reality.

How do I register for this program?

You can do that now by clicking the register button below:

 

CLICK to >>  Register

 

Register by phone:  512-333-4133.  You can also call our office, and we will personally handle the registration process for you over the phone.


Money Back GauranteeThis Program is backed by our 100% Money Back Guarantee.

"I have given money back to 1 person out of the thousands that have been trained at Service Excellence Training.  Our teachings produce huge results, but we are not for everyone.  If at the end of this training, you do not believe the the information shared with you will produce a profitable return, then we will give 100% of your Money Back." - Todd Liles, CEO of Service Excellence Training.

 


FREQUENTLY ASKED QUESTIONS

What if I can’t afford the program?

You may consider accessing our free blogs and short videos online. You can also have us deliver the material in a pay as you go method by utilizing our Live Online Training Services.

How do I know if this program is right for me or my company?

If you are a BUSINESS OWNER, or a MANAGER who is responsible for Sales, Marketing, or Operational Results, then this is for you!

Will I have to purchase additional resources or materials outside of the registration fee?

No. Part of the value of this event is that we include the materials that you will need. In addition, we shall provide you with what we believe are the Essentials for Making Business Decisions, and Understanding the Financials.

Bring your Computer!

We shall provide you an EXCEL Workbook that will give you what you need to map and plan your business. You will be working through this plan starting on day one, so bring your computer!

Where will this program be held?

The program is in Austin, TX.  If you are flying, you will fly into the Austin International Airport.  The class is held at our training facility at the LifeAustin Campus.

  1. Lodging is not provided.
  2. We strongly recommend renting a car. We will help provide transportation from the local hotel to the training facility for those that require transportation.

Hotel Information? - Sonesta Bee Cave Austin - GREAT LOCATION

This location is in the heart of Texas Hill Country in beautiful Bee Caves, Texas.  The hotel is built in the center of a large shopping center with walking access to Movies, Entertainment, and Restaurants.

Service Excellence Training - corporate rate $139 

Tel: 512.483.5900 

Address:  12525 Bee Cave Parkway Bee Cave, TX78738, United States

When will this program start and end?

Monday and Tuesday  8:00 am start.  Ends on Tuesday by 5:00 pm.

*We strongly recommend planning on flying out on Wednesday morning.  Treat Tuesday night as your chance to debrief, relax, and "cool down" before you head back home.

**Note, during that same week other programs will be taught.

What other Programs will be available?

Price: Manager $2,697.00

Date: November 9, 2017

The Manager Series Nov 9th-10th, 2017

EARLY BIRD OFFER! $329 off

Register


Stop the Management Madness and Take Control of Your Service and Sales Departments

(New Program!! Limited Seating)Frustrated Manager

Are you a Sales or Service Manager that is struggling with getting top performance out of your team?

We hear of struggles every day from prospective clients telling us that they cannot find good talent, and when they do, it is difficult to get them to produce consistent results.

These prospective clients are shocked to learn... It's usually not because of their people!

The challenge exists with the Manager.

You may ask why?

Here are the Top 4 Reasons:

  1. The Manager hired the technicians and comfort advisors.  Often times, this hiring process was done without a clear vision of the team member's skills, attitude, or past experience.
  2. The Manager trained the team members - and the manager is not trained in HOW to train effectively.
  3. The Manager is responsible for the results of the team, but may not be tracking proper metrics, or using the most effective forms of motivation based on your team's value system.
  4. The Manager has difficulty taking action due to the paralysis caused by fear of being able to find the right people.

Because of this constant feedback we hear when we interview new clients, we have developed the Manager Series for Service Managers and Sales Managers.

This training has been developed from the years of coaching and training we have been providing to our existing clients and members.

With this training, our members have achieved results like:

  • In Athens, Georgia, Mack Chambers was a service tech with an average HVAC replacement ticket under $7,000 and a closing percentage of under 30%.  Now, his average ticket is over $12,000 and his closing percentage is over 60%.  
  • Last year, Steve’s Plumbing produced over $2,600,000 in sales with 4 plumbers.  Richard Saxton has already produced $85,000 in the first month of the year.   All of the Steve’s Plumbing guys were highly trained on the actions that produced results, and are being held accountable by the Management Principles taught in this program.

Results like these have been achieved as a direct result of this training we are providing in The Manager Series.

If you are tired of the excuses and are ready to take control of your operation, register below!

 


Register


DAY 1 - WHAT YOU’LL LEARN

The Purpose of a Manager

  • Managers will produce their greatest results when they know their purpose.
  • This lesson lays the foundation of Management Success.
    • Removing team member obstacles.
    • Controlling production quality.
    • Creating an attractive work environment.

Utilizing Your Advantages

Great Managers Understand the 3 P's - People, Process, Product
  • You will learn the differences between a Leader versus a Manager.
  • Discover how the 3 P's affect your performance in the marketplace, and how to use it to your advantage.
  • Designing Processes that produce results.

Avoiding the Traps of Management

Sinking in workHow to Stay out of the Quicksand
  • This lesson peals back the layers on the differences between "being busy" versus "being productive."
  • You will learn how to avoid the most common "time traps" of the service manager, and how to claim back your time.

Increasing Productivity with A.D.D.

The Power of Automation, Delegation, and Destruction
  • A.D.D. is usually reserved for the highly distracted.   You will learn how to use A.D.D. to gain crystal clear clarity.
  • Workshop Section:
    • You will list the areas in your daily work that can be done through the power of automation, and create a plan to automate.
    • You will find hours of extra time when you learn the power of delegation.
    • Destruction has never been so beneficial.  You will remove the unproductive areas in your day.

Intentional Leadership

The Rituals of Success - Fail to Plan, Plan to Fail
  • Did you know that all successful people have an intentional daily, weekly, and monthly ritual that produces success?
  • You will learn how to build your daily rituals to produce the highest probability of success.
  • Workshop Section:
    • Creating the daily, weekly and monthly actions that produce success.
    • Developing a mindset that generates results.

DAY 2 - WHAT YOU’LL LEARN

Building the Perfect Team

Recruiting
  • Sales ProfileThe first step to recruiting is to understand your company culture.  You will learn what type of team member will fit into your business, and culture.
  • Attracting the perfect team member for your culture.
    • How to reach the people you are looking for.
  • The 5 Parts of a Weekly Recruiting Plan
  • Learn how to prescreen with the DISCover Profile during recruiting.
Hiring
  • DISC ProfileLearn the "How, When and Where" of the interview process.
  • Workshop Section:
    • Using the DISCover Profile to PreScreen candidates.
    • Craft the perfect first introduction interview.
    • Learn how to have the candidate sell you, instead of you selling the candidate.
    • Hire with Direction, Intention, and Vision.
Training
  • Values and MotivationTraining that motivates.
    • This section is fully unpacked in "How to Create and Deliver Powerful Training Sessions."
    • Training Sessions are most impactful when they address one or more of the direct motivation and value points of your team members.
    • With this section, you will learn how to use the Values Index to build precise training sessions for the biggest impact.

The Rules of Growth and Rewards

Accountability Through KRA's - Key Result Areas
  • KRA - Key Result Area FormUsing Key Result Areas to create "natural accountability" in your team.
  • How to Track and Report Success.
  • Workshop Section:
    • The Proper way to Reward and Discipline for Performance.
    • Creating Customized Programs that Motivate.

How to Create and Deliver Powerful Training Sessions

Understanding the Purpose of a Training Session
  • Communication:  a powerful training session will increase communication between team members.
  • Skills: a training session will increase the skill set of your team members.
  • Projects:  a training session will bring you closer to completing a project.
Designing a Powerful Training Session
  • Workshop Section:
    • How to Start and End with purpose.
    • How to create sessions that produce results.
    • How to deliver sessions that excite.

Creating Vision

The Design of the Future.
  • "Anyone can steer the ship, but it takes a leader to chart the course." - John Maxwell
  • In the last session, you will create the vision for your service department, and leave with a plan that you can bring to reality.

How do I register for this program?

You can do that now by clicking the register button below:

Register
Register by phone:  512-333-4133.  You can also call our office, and we will personally handle the registration process for you over the phone.


Money Back GauranteeThis Program is backed by our 100% Money Back Guarantee.

"I have given money back to 1 person out of the thousands that have been trained at Service Excellence Training.  Our teachings produce huge results, but we are not for everyone.  If at the end of this training, you do not believe the the information shared with you will produce a profitable return, then we will give 100% of your Money Back." - Todd Liles, CEO of Service Excellence Training.

 


FREQUENTLY ASKED QUESTIONS

What if I can’t afford the program?

You may consider accessing our free blogs and short videos online. You can also have us deliver the material in a pay as you go method by utilizing our Live Online Training Services.

How do I know if this program is right for me or my company?

If you are a SERVICE  or SALES MANAGER who is responsible for the results of service technicians and sales professionals, then this is for you!

Will I have to purchase additional resources or materials outside of the registration fee?

No. Part of the value of this event is that we include the materials that you will need. In addition, we shall provide you with what we believe are the Essentials for the Manager's Library.  We also offer an HVAC Service Pricing System at no extra charge.  In addition, we shall provide you with the Job Descriptions, aka as Key Result Areas, for your service techs.  You will bring back not only the blueprint of success, but you will bring back a ready to implement accountability system for your service techs.

Where will this program be held?

The program is in Austin, TX.  If you are flying, you will fly into the Austin International Airport.  The class is held at our training facility at the LifeAustin Campus.

  1. Lodging is not provided.
  2. We strongly recommend renting a car. We will help provide transportation from the local hotel to the training facility for those that require transportation.

Hotel Information? - Sonesta Bee Cave Austin - GREAT LOCATION

This location is in the heart of Texas Hill Country in beautiful Bee Caves, Texas.  The hotel is built in the center of a large shopping center with walking access to Movies, Entertainment, and Restaurants.

Service Excellence Training - corporate rate $139 

Tel: 512.483.5900 

Address:  12525 Bee Cave Parkway Bee Cave, TX78738, United States

When will this program start and end?

Thursday through Friday:  8:00 am start.  Ends on Friday by 4:00 pm.

*We strongly recommend planning on flying out on Saturday.  Treat Friday night as your chance to debrief, relax, and "cool down" before you head back home.

**Note, during that same week other programs will be taught.

What other Programs will be available?

Price: Manager $2,197.00

Date: November 9, 2017