Meet the Team

Shannon Liles

My name is Shannon Liles.


I am the proud wife of Todd Liles and mother of Willa and Everett! I have been part of the SET Team from the very beginning.

10 Things About Me:

  1. I am striving to be a strong Christian woman.
  2. I have moved around all my life. I am thankful to be settled in Buda, Texas in hopefully my forever home.
  3. I graduated from Louisiana Tech University with a Bachelor of interior design with an emphasis in Architecture.
  4. Todd and I have been married for 20+ years. We met in High School.
  5. I started working in sales in college, mostly retail. I worked for about 4 years in Hotel Hospitality and found it a nice fit for my personality. I worked as a Dispatcher for Drain and Air Rescue for 2 years. My hospitality and sales training has been an asset for this position.
  6. I am deathly afraid of flying.
  7. I LOVE organization! I also enjoy numbers and data-entry, which is odd to most. I enjoy working behind the scenes.
  8. I am an avid reader! My favorite thing to do is sit down with a good book.
  9. I pride myself on being kind, caring, loving, and hard-working. I am working on patience…
  10.  I am proud of my family and so blessed to have them in my life.

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

142 Cimarron Park Loop, Ste E, Buda, TX 78610
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