Meet the Team

Shannon Liles

My name is Shannon Liles.

I am the proud wife of Todd Liles and mother of the best kid ever, Willa! I have been part of the SET Team for about a year now, taking care of the bookeeping and accounting.

12 Things About Me:

  1. I am striving to be a strong Christian woman.
  2. I have moved around all my life. The longest I have ever been in one place is the 5 years we have now been in Kyle, TX.
  3. I graduated from Louisiana Tech University with a Bachelor of Interior Design. I have a talent for decorating and spacial planning.
  4. Todd and I have been married for about 12 years. We met in High School.
  5. I started working in Sales in College, mostly retail. I worked for about 4 years in Hotel Hospitality and found it a nice fit for my personality. I worked as a Dispatcher for Drain and AIr Rescue for 2 years. My hospitality and sales training were an asset for this position.
  6. I am deathly afraid of flying.
  7. I LOVE organization! I also enjoy data entry, which is odd to most. This is why I enjoy my SET tasks. I also enjoy working behind the scenes.
  8. I am an avid reader! My favorite thing to do is sit down with a good book.
  9. I volunteer at our Church’s nursery. My time with the kids is very special to me!
  10. I pride myself on being kind, caring, loving, and hard working. I am working on patience…
  11. I have a soft spot for animals in need, which is why we own two rotten dogs, and three loud-mouth birds.
  12. I am proud of my family and so blessed to have them in my life.

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

142 Cimarron Park Loop, Ste E, Buda, TX 78610
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