Meet the Team

James Walker

Hi, I’m James Walker.

I’ve spent the last ten years working as a consultant, trainer, and executive in the service industry. I have worked with over four hundred service companies across the U.S. and Canada. I love that moment when someone discovers a deeper truth about themselves, or their abilities, for the first time. I enjoy working alongside individuals providing clarity, accountability, and insight, and seeing them emerge from personal and professional obstacles transformed.

A few things about me:

  • I grew up as a missionary kid in the Philippines and China until I was about 13 years old.
  • I was an electrician’s apprentice the summer after high school in Puerto Rico. If you visit a Pep Boys on the island, I roughed in the electrical.
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  • I graduated Cum Laude from Baylor University in ’00 with a degree in communications. I then moved to Sudan (North Africa) to work for a non-profit media group in Khartoum for two years.
  • In total, I’ve visited or lived in 26 countries.
  • I’ve studied seven different languages: English, Arabic, French, Chinese, Spanish, Greek, and Japanese.
  • I have an amazing wife of 16 years, Adrianna, and three kids: Keller – 12, Graham – 9, and Elie Wren -7.
  • I worked with Chip and JoAnna Gaines as the Project Director at Magnolia through 2008 prior to Fixer Upper.
  • I worked as a consultant and a Vice President of Operations for the Aire Serv® brand at the Dwyer Group for nine years.
  • I functioned as the Chief Operations Officer of bluefrog Plumbing + Drain® for a year before stepping into my role as Business Coach at SET.
  • My wife and I are deeply rooted in our local church and we teach a Sunday School class of adults on a weekly basis.
  • I love talking and learning about leadership and about how to create a culture of effective and engaged people. It is what drives me personally and professionally and it is even something I am writing a book about.
  • I love people. Connecting with people is what gives me purpose. Put simply, my “Why” statement is this: “I want to delight in each person I encounter so that they greater know their value and more deeply believe their worth.”

If you want to know more about me, friend me on LinkedIn or Facebook. I look forward to getting to know more about you and discovering is there any way I can be of service.

With my experience and the team and resources of SET, I know I can show you how to grow your business and improve your life.

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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Trusted By

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142 Cimarron Park Loop, Ste E, Buda, TX 78610
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