What I learned from playing the bigot character of Archie Bunker
I’m part of a drama team at our church. Periodically, I get asked to play some funny character. I’m not sure why I get asked to play the funny characters. I think I’m pretty …
I Learn
The Tough Lessons I Learned from a Thief in my Business
A thief in my business stole over $25,000. The worst part was that I never saw it coming.
The Heist Begins
Before Service Excellence Training, I was a minority owner in start-up heating and …
8 Warning Signs a Tech is About to Quit
Have you had a tech quit at the worst time?   Let me ask it another way, “Have you ever been the tech to quit?” There are always plenty of warning signs that a tech is about to quit his …
