Identifying the 4 Client Categories
One of the biggest problems that a client can have with your company is feeling unimportant. It’s too easy to lose a client by not qualifying them correctly. This client could even be a club member …
customer service rep
5 Steps to Win with an Angry Client
Clients that tear down your company are tough to deal with! They can wear you out, and really discourage your CSRs. And, it can be nearly impossible to defend the honor of your company when the client …
VIDEO: The 5 Objections
There are 5 Core Objections that you will have to address as a CSR, Tech, or Sales Pro. This short video teaches you the reason the objection occurs, and how to address the concerns. You will learn …
